At a Glance
- Tasks: Verify customer information and support direct debit setups in the field.
- Company: Join one of the UK's fastest-growing debt resolution organisations.
- Benefits: Flexible scheduling, competitive pay, and comprehensive training provided.
- Other info: Perfect for those who thrive in people-facing roles and enjoy variety.
- Why this job: Enjoy a dynamic role with real impact while working independently.
- Qualifications: Strong communication skills and ability to manage your own workload.
The predicted salary is between 135 - 135 £ per hour.
Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations.
Responsibilities include:
- Reconnect customers with the client where contact has previously been unsuccessful.
- Support customers in setting up a direct debit.
- Carry out asset collections and inspections.
- Verify occupancy and customer information.
- Support appropriate next steps through accurate reporting.
- Take meter readings where required.
- Secure outstanding balances.
- Confirm trading status and occupancy of commercial properties.
- Verify the legally responsible party for the water account.
- Establish on-site contact where billing or liability is unclear.
- Record site findings and relevant observations accurately.
- Capture photographic and factual evidence in line with process requirements.
- Support water disconnection or reconnection activities.
- Represent clients face-to-face with professionalism, empathy, and strong communication skills.
Key skills required:
- Strong verbal and written communication skills.
- The ability to listen effectively and handle sensitive or challenging conversations.
- Confidence engaging with members of the public and business representatives.
- Sound judgement and professionalism in face-to-face situations.
- Good working knowledge of mobile technology and apps.
- Accuracy and attention to detail in written reporting.
- The ability to manage your own workload and prioritise tasks effectively.
- Resilience and composure in varied environments.
- Confidence working independently within a regulated and unregulated framework.
Requirements:
- Full UK driving licence.
- Access to your own vehicle with business insurance.
- Access to an Android device (version 12 or above) to be compatible with our field application, plus a second device for making calls.
- Able to pass DBS and credit checks.
Preferred (but not essential):
- Previous regulated and unregulated field experience.
- Previous commercial water experience.
- National Water Hygiene (NWH) ‘Blue Card.'
Comprehensive training and ongoing support will be provided to ensure you work professionally, safely, and confidently in the field. Flexible scheduling is available between Monday-Friday: 8am-8pm, Saturday: 8am-4pm. Work will be allocated locally where possible. This is a self-employed position and mileage is not covered.
This role is ideal for individuals who:
- Enjoy being out and about rather than desk-based.
- Are confident working independently.
- Thrive in people-facing roles.
- Want flexibility with earning potential.
- Are comfortable handling sometimes challenging conversations.
If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!
Self-Employed Customer Verification Officer (Field Based) in Darlington employer: Perch Group Limited
Perch Group Limited fosters a supportive work culture that values employee contributions and encourages professional growth. With flexible working options and a focus on customer relationships, employees can thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Self-Employed Customer Verification Officer (Field Based) in Darlington
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Perch Group Limited might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Self-Employed Customer Verification Officer (Field Based) in Darlington
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Perch Group Limited know if you can meet their needs without any hiccups!
Tailor Your Application to Perch Group Limited:Every company has its vibe and customer approach. Research Perch Group Limited's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Perch Group Limited
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Perch Group Limited.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
