Records Management Specialist

We’re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you.

What can we offer you?

• 25 days’ holiday (with the option to buy more)
• Health Cash Plan
• Optional private health, dental insurance, and health screens
• Cycle to work scheme
• Generous pension scheme with up to 10% employer contribution
• Life assurance
• Season ticket loan

About the role

Job Purpose

As Records Management Specialist you'll form part of our small but highly specialised team providing end-to-end records management services for Perceptive operations around the globe, managing assigned project specific documentation for Clients and other external bodies. Initially offered on a 2 year fixed-term basis, this role has excellent prospects of becoming permanent.

Key Accountabilities

• Data management - Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. Maintain accurate information in project data tracking systems.
• Service Level Management - Monitors and logs the actual service provided, compared to that required by service level agreements.
• Customer Support - Responding to common requests for service by providing information to enable fulfilment. Promptly allocating unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.
• Security administration - Receives and responds to routine requests for security support. Maintains records and advises relevant persons of actions taken. Assists in the investigation and resolution of issues relating to access controls and security systems.
• Quality assurance - Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences.
• Sales Support - Communicating effectively with customers by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to customer requirements and solves straightforward problems.

Skills Required

• Excellent interpersonal, verbal, presentational and written communication skills
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritise workload with attention to detail
• Must have the ability to work methodically in a fast-paced, time-sensitive environment
• Demonstrable ability to apply critical thinking to problems and tasks
• Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities
• Ability to identify and implement process improvements
• Proactively participates in skills improvement training and encourages their teams to participate
• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain
• A self-starter and able to work under own initiative
• Proven ability of using Microsoft Office products (including Word, Excel & PowerPoint)

Knowledge and Experience

• Experience working in the same or similar role in - and knowledge of - the Life Sciences sector
• Good knowledge of the relevant sections of Good Clinical Practice (cGCP) and EU Regulation Clinical trials
• Experience of regulated environments (methodologies)
• Experience using tools to communicate progress to Stakeholders
• Solid knowledge and understanding of documentation lifecycles

Education

• GCSE / Level 2 qualification (Grade 4 and above) English, Maths, IT or Equivalent suitable experience
• English: Fluent

Come as you are. We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.