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For Companies At a Glance
- Tasks: Manage hardware installations and provide tech support for users across the UK.
- Company: Join Perceptive, a leader in clinical research innovation.
- Benefits: Enjoy 25 days holiday, health plans, and a generous pension scheme.
- Why this job: Make a real impact in healthcare while developing your IT skills.
- Qualifications: Experience in systems support and a passion for technology.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We’re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you.
Apart from job satisfaction, we can offer you:
- YOURSELF • 25 days’ holiday (with the option to buy more)
- HEALTH • Health Cash Plan • Optional private health, dental insurance, and health screens • Cycle to work scheme
- WEALTH • Generous pension scheme with up to 10% employer contribution • Life assurance • Season ticket loan
About the role
Job Purpose
Based onsite in our Nottingham office, as IT Site Services Specialist, you'll manage the installation of hardware for desktops and laptops and provide technical user/systems support for local and remote staff across our UK operations. Reporting to the Senior Manager, IT Managed Services and working Monday to Friday standard office hours, you'll ensure upgrades, maintenance and repairs are undertaken and will be called upon to resolve end user incidents and service requests. Enjoying a high degree of autonomy, you'll also be encouraged to contribute to various projects. A highly varied role, this position offers excellent development opportunities, allowing you to grow your end-user support skills and use this as a platform to progress into specialist technical areas, e.g., Security, M365 or Operations, etc.
Key Accountabilities
- System Installation / decommissioning • Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. • Conducts tests and corrects malfunctions. • Documents results in accordance with agreed procedures. • Assists with the evaluation of change requests. • Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
- Problem Management • Investigates problems in systems, processes and services. • Assists with the implementation of agreed remedies and preventative measures.
- Incident Management • Following agreed procedures, identifies, registers and categorises incidents. • Gathers information to enable incident resolution and promptly allocates incidents as appropriate. • Maintains records and advises relevant persons of actions taken.
- IT Infrastructure • Carries out agreed operational procedures of a routine nature. • Contributes to maintenance, installation and problem resolution.
- Asset Management • Uses agreed procedures to create and maintain an accurate register of assets. • Performs activities related to administration of assets. • Produces routine reports to assist asset management activities and decision making.
- Methods & Tools • Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards. • Tailors processes in line with agreed standards and evaluation of methods and tools. • Reviews and improves usage and application of methods and tools.
- Porting / Software configuration • Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. • Documents faults, implements resolutions and retests to agreed standards.
Functional/Technical Skills
- Excellent interpersonal, verbal and written communication skills
- A flexible attitude with respect to work assignments and new learning
- Ability to work in a global, matrix organisation
- Ability to manage multiple and varied tasks with enthusiasm and prioritise workload with attention to detail
- Must have the ability to work methodically in a fast-paced, time-sensitive environment
- Demonstrable ability to apply critical thinking to problems and tasks
- Ability to identify and implement process improvements
- Proactively participates in skills improvement training and encourages their teams to participate
- Maintains an up-to-date awareness of industry trends and emerging technologies as applicable to Perceptive.
- A self-starter and able to work under own initiative
Knowledge and Experience
- Demonstrable experience in systems support and operations, including LAN administration, PC and User support
- Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)
- Basic knowledge and experience of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
- Experience using tools to communicate progress to Stakeholders
Education
- Evidence of commitment to learning and technical CPD within the IT field
- English: Fluent
Come as you are. We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
At Perceptive, we enable the world’s pharmaceutical, biotech, and clinical research organizations to rapidly discover and advance life-changing treatments. Together, our global team delivers unmatched scientific and technological expertise, global operational experience, and end-to-end solutions to help the global research community realise tomorrow’s new therapies. To do this, we need people like you.
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IT Site Services in Nottingham employer: Perceptive Group
Contact Detail:
Perceptive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Site Services in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their mission and values, especially since Perceptive is all about changing the future of clinical research. Tailor your answers to show how you fit into that vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Site Services in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Site Services role. Highlight your systems support experience and any relevant technical skills to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about clinical research and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think critically and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our mission!
How to prepare for a job interview at Perceptive Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to systems support and operations. Be ready to discuss your experience with LAN administration, PC support, and any hardware or software you've worked with. This will show that you're not just familiar with the basics but can also handle the specifics of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you identified a problem, implemented a solution, and documented the process. This will demonstrate your critical thinking abilities and your proactive approach to incident management.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's explaining a technical concept or discussing your previous experiences, being able to convey information effectively will set you apart from other candidates.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends and technologies in IT, especially those relevant to clinical research and biopharmaceuticals. Being knowledgeable about emerging technologies will show your commitment to continuous learning and your enthusiasm for the industry.