At a Glance
- Tasks: Support daily operations and manage customer queries in a fast-paced environment.
- Company: Join a dynamic team at a leading customer relationship centre.
- Benefits: Enjoy hybrid working, competitive pay, and potential for future roles.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: GCSEs and previous admin experience required; training on Microsoft Office provided.
The predicted salary is between 21150 - 25850 £ per year.
Location: Daventry
Employment Type: Full-Time – 40 hours per week
About the Role
We are seeking an enthusiastic and organised team member who has attention to detail to join our Daventry team as a Strategic Business Unit Administrator and provide administrative support to our customer; Ford Customer Relationship Centre (CRC). This role is the first point of call to assist the smooth day-to-day operation of the team, checking the teams email and system inboxes, allocating customer queries to the agents within your team, escalating matters where required, managing the post, assisting the operational administration.
Are you a proactive team player with good communication skills, good attention to detail, and the ability to manage multiple priorities in a fast-paced environment? If so this role could be for you!
Key Responsibilities
- Distribute mail correspondence for all teams.
- Cover and support for customer inbound email communications.
- Assist with reports by setting reminders to ensure all customer communications are responded to within agreed timescale.
- Build good working relationships with team members, customer, team managers, and other relevant departments.
- Work with and cover other Administrator in your team during leave.
- Deliver ad hoc administrative and operational support as required.
- Support activities and contribute to operational initiatives.
What We're Looking For
Essential Qualifications
- GCSEs (or equivalent).
Essential Experience
- Previous administration experience.
- Experience working with Microsoft Office applications, e.g. Word, Excel, Outlook, and PowerPoint (training will be provided).
- Able to manage tasks and priorities while maintaining a good level of accuracy.
Desirable Experience
- Good administrative skills.
- Desired but not essential, experience working within a call centre or customer contact centre environment.
Skills and Competencies
The ideal candidate will demonstrate:
- Good written and verbal communication skills.
- Good organisational and time management abilities.
- Good problem-solving skills.
- Ability to work independently.
- Reliability, professionalism, and a positive approach to work.
- Confidence using MS Office and other business systems.
- Willing to learn.
Customer Service Focus
We are looking for someone who:
- Good team work ethic.
- Able to understand the importance of delivering good customer service.
- Takes pride in providing a quality customer service.
- Displays a customer-focused attitude.
- Works on own initiative but able to ask for support.
Why Join Us?
This is an excellent opportunity to play a key role within a great environment, although this is maternity cover, it can lead to other potential internal roles in the future. This role offers good benefits and a hybrid working model, 2 days in the Daventry office and 3 days homebased.
If you are a highly organised administrator with a passion for customer service and a keen eye for detail, we'd love to hear from you.
SBU Administrator employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
