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For Companies At a Glance
- Tasks: Support customers in Dutch and English, solving problems and providing excellent service.
- Company: Join Percepta, a people-first company in the automotive industry.
- Benefits: Remote work, competitive salary, bonuses, and comprehensive benefits package.
- Why this job: Use your language skills daily while helping customers and building your career.
- Qualifications: Fluency in English and Dutch, strong customer service skills, and a positive mindset.
- Other info: Enjoy 22 days holiday, training opportunities, and an award-winning culture.
The predicted salary is between 28691 - 30691 £ per year.
Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
Employment Details
- Location: Remote – England (with occasional travel to our Daventry location)
- Job Type: Full-time; Permanent
- Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)
- Next Start Date: Monday, 1 June 2026
Work From Home—While Using Your Dutch Every Day
If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career. You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.
What You’ll Be Doing
- You’ll be the person customers turn to when they need help.
- Support customers in Dutch and English across phone, email, and chat.
- Listen carefully and understand what matters to them.
- Explain solutions clearly and with empathy.
- Work with other teams to resolve more complex situations.
- Follow up so customers feel supported from start to finish.
You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.
Why This Role Works Well for Dutch Speakers
- You’ll work remotely from anywhere in England.
- You’ll use your Dutch every day in real conversations.
- You’ll connect with customers from the Benelux region.
- You’ll be part of a multilingual, international team.
- You can grow your career in the UK while staying connected to your language and culture.
What You Bring To The Role
- High School/Secondary School Qualification (or similar).
- Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar).
- Strong customer service and relationship‑building skills (you don’t need automotive experience—you’ll learn that with us).
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions-focused mindset.
What You Can Expect
- 22 days holiday (rising to 27 with service) + bank holidays.
- Bonus of £1,500–£2,000 per year.
- Fully remote working (with occasional site visits).
- Company Pension.
- Life Assurance (4x Annual Salary).
- Private medical coverage and discounted dental.
- Comprehensive travel insurance for you and your family.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Discounts on new vehicles.
- Training & Development Programs (Percepta College).
- Award-Winning Rewards & Recognition Program (Perci Perks).
What A Typical Schedule Looks Like
You’ll work 40 hours per week on a rotating schedule. Start times may vary; you’ll receive your schedule in advance so you can plan your time.
- Monday–Friday: between 7:00 AM – 5:00 PM.
- 1 in 6 Saturdays: 7:30 AM – 4:00 PM.
A Quick Note on Location
You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of: Royal Oak Industrial Estate, Royal Oak Way South, Daventry, NN11 8NT. From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.
Important to Know
You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role.
Customer Service Advisor (Bilingual English/Dutch) in Lincoln employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Bilingual English/Dutch) in Lincoln
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Percepta on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and Dutch, try having mock conversations or role-plays with friends. This will help you feel more confident when speaking with customers.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped customers in the past. Highlight your problem-solving abilities and empathy—these are key for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Customer Service Advisor (Bilingual English/Dutch) in Lincoln
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about using your Dutch and English, make sure to highlight your language proficiency in your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. We love seeing candidates who can connect their skills to the role, so make it personal and relevant!
Be Customer-Focused: This position is all about creating amazing customer experiences. Share examples of how you've helped customers in the past, showing us your strong customer service skills. We want to know how you can make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Percepta
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or writing sample.
✨Know the Company and Its Culture
Research Percepta and understand their people-first culture. Familiarise yourself with their values and how they create amazing customer experiences. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult situations, showing empathy and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Tech Savvy
As the role involves using various digital platforms and CRM systems, be prepared to talk about your experience with technology. Highlight any relevant tools you've used in the past and express your willingness to learn new systems quickly.