At a Glance
- Tasks: Provide top-notch IT support and ensure customer satisfaction through effective problem-solving.
- Company: Join Percepta, a company known for its unique culture and commitment to service excellence.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Other info: Flexible working hours with opportunities for overtime and on-call support.
- Why this job: Be part of a dynamic team that values your contributions and offers career growth.
- Qualifications: Mid-level IT support experience and strong communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
At Percepta, we bring first‑class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full‑Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus
Location: Glasgow
What You’ll Be Doing
The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.
During a Typical Day, You’ll:
- Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
- Accurately log, document, and track incidents in ServiceNow or other required systems.
- Carry out daily operational checks and monitor system performance to ensure availability before production hours.
- Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
- Administer or support user access management, including ID creation and application permissions.
- Work flexibly across IT support shifts, including participation in on‑call cover, while escalating complex issues appropriately and supporting a collaborative team environment.
What You Bring to the Role:
- Associate degree or equivalent work IT experience.
- Mid‑level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment.
- Experience with basic Network troubleshooting.
- Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
- Experience with ticketing systems, preferably ServiceNow.
Skills:
- Strong communication, customer service and organizational skills.
- Strong problem resolution and decision‑making skills.
- Working knowledge of Windows 10/11.
- Working knowledge of Outlook and Office365.
- A good listener with a proven ability to build relationships with all levels of staff.
- Strong time management skills, attention to detail and outstanding follow‑up skills.
- The ability to work well under pressure with tight deadlines.
Travel: Up to 5% travel may be required.
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
Right to Work: Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
IT Support Services Technician in Glasgow employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Technician in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing IT support, brush up on your knowledge of Windows 10/11, Office365, and any ticketing systems like ServiceNow. Being confident in your abilities will make a great impression.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and serious about the role. Ask about the team dynamics or how they handle complex issues – it’ll give you insight into their work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the team at Percepta.
We think you need these skills to ace IT Support Services Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Services Technician role. Highlight relevant experience, especially in Help Desk or Desktop support, and don’t forget to mention your skills with ticketing systems like ServiceNow!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Mention specific examples of how you've resolved technical issues in the past to grab our attention.
Show Off Your Communication Skills:Since this role involves a lot of interaction with end users, make sure to demonstrate your strong communication skills in your application. We want to see that you can explain complex tech stuff in a way that everyone can understand!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Percepta
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office365, and basic network troubleshooting. Be ready to discuss your experience with ticketing systems like ServiceNow, as well as any cloud services you've worked with. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class service, think of examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your strong communication and problem-resolution skills. This will demonstrate that you understand the importance of customer satisfaction in IT support.
✨Practice Common Interview Questions
Get ready for questions about how you handle pressure and tight deadlines, as well as your approach to teamwork and collaboration. Practising answers to common interview questions can help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, the types of challenges you might face in the role, or how success is measured. Asking questions shows your genuine interest in the position and helps you assess if the company is the right fit for you.
