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For Companies At a Glance
- Tasks: Manage customer accounts and provide technical support in a fast-paced environment.
- Company: Join Percepta, a global leader in delivering exceptional customer experiences since 2000.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and comprehensive benefits including private medical insurance.
- Why this job: Be part of a dynamic team that values growth, diversity, and excellent customer service.
- Qualifications: Fluent in English and German, with experience in customer service or software sales preferred.
- Other info: Onsite training provided, plus opportunities for career advancement and personal development.
The predicted salary is between 28000 - 39000 £ per year.
Location – Stratford, East London
Annual Salary £34,540 + Annual Performance Bonus + Company Benefits
Full Time - Hybrid – 2 days office/3 home
Onsite Training - Fully paid training and equipment provided
We are seeking a motivated and results-driven German Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team, based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or dealers. You will handle general inquiries, providing product knowledge, expertise, and support in resolving all product technical issues. You will share best practice examples to support upskilling customers in using the software product to gain operational efficiencies and/or cost benefits. Additionally, you will identify customers at risk of churn and work to convert them into product advocates through excellent customer service and outcomes.
Who we want?
- Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
- Multi-tasker who builds effective, positive relationships and enjoys working in a fast-paced environment.
- Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
- Logical thinker with professional maturity, willing to own responsibility and take accountability.
What you’ll be doing
- Develop and maintain relationships with key clients to understand their business needs and objectives.
- Identify opportunities for upselling and cross-selling products and services to enhance client value.
- Utilise Salesforce to track client interactions, manage accounts, and analyze sales data for strategic decision-making.
- Communicate effectively with clients regarding product updates, promotions, and issues.
- Collaborate with internal teams to ensure timely delivery of services and resolve client concerns.
- Prepare regular reports on account status, sales performance, and market trends for management review.
- Lead presentations and meetings with clients to discuss goals and how our solutions can help achieve them.
What you need to bring to the role
- Verbal and written fluency in English and German at C1/C2 level.
- Practiced contact centre or customer service experience preferred; transferable experience considered.
- Proven experience in software sales or account management roles.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Emotional intelligence, curiosity, adaptability, and flexibility.
- Logical thinker with professional maturity, ownership, and accountability.
- Ability to build effective relationships and work in a fast-paced environment.
- Strong communication skills, both verbal and written, to engage effectively at all client levels.
- Proactive problem-solving skills focused on delivering excellent customer service.
- Ability to work independently and as part of a team.
If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.
What You Can Expect
- 22 days of annual leave to start, increasing by 1 day on each anniversary for the first 5 years, up to a maximum of 27 days plus bank holidays.
- Life assurance of 4x annual salary.
- Contributory pension scheme.
- Private medical insurance.
- Comprehensive travel insurance for you and your family.
- Discounts on new vehicles.
- Employee Assistance Program (EAP).
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta operates contact centers worldwide, delivering frictionless customer experiences. Our core values are the heartbeat of our organization, guiding us daily. As part of our team, you can expect:
- Culture of Service: To be treated like you are the customer from day one.
- Teamwork: Belonging to a supportive environment that encourages growth and values your contributions.
- Respect: A dependable team that gives full attention and accountability.
- Proactivity: Solution-oriented colleagues striving to improve themselves and the organization.
- Career Growth: Numerous learning opportunities for aspiring professionals.
- Diversity: Be part of a diverse, community-minded organization that values fun and inclusion.
German Bilingual Software Account Manager (Automotive) employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Bilingual Software Account Manager (Automotive)
✨Tip Number 1
Familiarise yourself with the automotive software industry. Understanding the latest trends and technologies will help you engage more effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your Salesforce skills. Since proficiency in CRM software is highly desirable, being able to showcase your experience with Salesforce or similar tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or improved client satisfaction, as this role heavily focuses on building relationships.
✨Tip Number 4
Practice your communication skills in both English and German. Being bilingual is a key requirement, so ensure you're comfortable discussing technical topics in both languages to impress during the interview process.
We think you need these skills to ace German Bilingual Software Account Manager (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service, particularly in the software or automotive sectors. Emphasise your bilingual skills in German and English, as well as any experience with Salesforce or similar CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed client accounts or resolved technical issues in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as emotional intelligence, analytical mindset, and problem-solving abilities. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Percepta
✨Showcase Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service or account management. Be ready to share specific examples of how you've successfully resolved customer issues or improved client satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Salesforce
As proficiency in Salesforce is highly desirable, make sure you understand its basic functionalities. If you have experience using it, prepare to discuss how you've used it to manage accounts or track client interactions effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of situations where you had to adapt quickly or handle difficult clients, and be ready to explain your thought process and actions taken.
