At a Glance
- Tasks: Be the go-to person for customers, ensuring they get the most from our automotive tech.
- Company: Join Percepta, a leader in customer service with a unique culture.
- Benefits: Enjoy competitive salary, bonuses, hybrid work, and great perks like private medical insurance.
- Other info: Flexible working environment with excellent career growth and ongoing training opportunities.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
The predicted salary is between 34540 - 34540 € per year.
At Percepta, we bring first‑class service across each market we support. As a Customer Success Manager (Bilingual Dutch) in the Dunton area of Basildon, Essex (UK), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week, Monday to Friday, 8:00 AM–6:00 PM
- Work Arrangement: Hybrid (3 days in office / 2 days at home)
- Salary: £34,540 (annually) plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences. You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
During a Typical Day, You'll
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best‑practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring To The Role
- Fluent in Dutch and English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship‑building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confidently engaging with customers, internal teams, and partners
- Customer‑first mindset with strong problem‑solving ability
- Relevant professional experience
What You Can Expect
- 22 days’ annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical, Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the Scheme rules
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
- Award‑winning Rewards
Customer Success Manager (Bilingual English/Dutch) in Essex employer: Percepta
At Percepta, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and satisfaction. As a Customer Success Manager in the vibrant Dunton area of Basildon, you will enjoy a hybrid work arrangement, competitive salary, and a comprehensive benefits package, including ongoing training and career progression opportunities within a globally recognised automotive company. Join us to be part of a team that values exceptional customer experiences and innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Bilingual English/Dutch) in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Percepta. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to get comfortable with your responses and showcase your bilingual skills.
✨Tip Number 3
Showcase your passion for customer success during interviews. Share specific examples of how you've turned challenges into opportunities in past roles. This will demonstrate your proactive mindset and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique culture at Percepta.
We think you need these skills to ace Customer Success Manager (Bilingual English/Dutch) in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your bilingual skills in Dutch and English, and showcase any relevant experience in customer success or account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at Percepta. Be sure to mention specific examples of how you've built strong relationships with customers in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. We love candidates who can think on their feet and turn challenges into opportunities. Share a story that demonstrates how you’ve successfully resolved customer issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Percepta
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand how to drive product adoption and resolve issues effectively. Be ready to share examples from your past experiences where you've turned challenges into opportunities for customers.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Dutch and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and adaptability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully managed customer accounts or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Percepta's Culture
Familiarise yourself with Percepta’s values and culture. They pride themselves on delivering first-class service, so be ready to discuss how you can contribute to creating amazing customer experiences. Show enthusiasm for their mission and how you align with it.
