Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Advise on employee relations, manage performance, and foster a positive workplace culture.
- Company: Join Percepta, a leader in customer loyalty with a unique culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Make a real impact on employee engagement and workplace inclusivity.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law required.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
At Percepta, we bring first-class service across each market we support. As an Employee Relations Business Partner in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent, Hybrid 3 days office/2 home
Working Hours: 40 hours per week, Monday to Friday 8.30am to 5.00pm (regular travel required between Daventry, NN11 and Dunton, SS15)
Salary: Up to £40,000 per annum
What You’ll Be Doing:
- Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
- Partner with HR and leaders to identify trends and implement proactive people solutions.
- Ensure compliance with UK employment law, ACAS guidance, and internal policies.
- Lead or support complex ER investigations in collaboration with HR and Legal.
- Support managers with case management, documentation, and fair resolution of issues.
- Contribute to engagement, retention, and development initiatives across the contact centre.
- Help refine policies and build manager capability through training and guidance.
- Promote Percepta’s values, fostering fairness, inclusion, and respect in all interactions.
What You Bring to the Role:
- Proven experience in employee relations within a fast-paced, operational environment — ideally with contact centre or high-volume workforce exposure.
- Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management. (CIPD Level 5/7 advantageous)
- Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
- Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
- Able to manage multiple priorities under pressure while maintaining a proactive, solution-focused approach.
- Experienced in coaching and developing managers in effective people practices.
- Commercially aware, aligning ER advice with operational goals and business outcomes.
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private Medical and Insurance and discounted dental scheme.
- Comprehensive travel insurance for you and family in line with Scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Free On-site parking.
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work: Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Employee Relations Business Partner employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Business Partner
✨Tip Number 1
Network like a pro! Reach out to current employees at Percepta on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the role of an Employee Relations Business Partner. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your knowledge of UK employment law! Brush up on key legislation and be ready to discuss how you’ve applied this in previous roles. This will demonstrate your expertise and commitment to compliance.
✨Tip Number 4
Don’t forget to express your passion for Percepta’s values! During interviews, share how you embody teamwork, respect, and inclusivity in your work. This will resonate well with the hiring team and show you’re a great cultural fit.
We think you need these skills to ace Employee Relations Business Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Business Partner role. Highlight your experience in employee relations and how it aligns with Percepta's values of teamwork and respect.
Showcase Your Skills: Don’t forget to emphasise your knowledge of UK employment law and your ability to handle sensitive matters. We want to see how you can bring your expertise to foster a positive workplace culture.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our inclusive environment at Percepta.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Percepta
✨Know Your Employment Law
Brush up on UK employment law and ACAS guidance before your interview. Being able to discuss relevant legislation confidently will show that you’re well-prepared and knowledgeable, which is crucial for the Employee Relations Business Partner role.
✨Showcase Your ER Experience
Prepare specific examples from your past experience where you've successfully managed employee relations issues. Highlight your ability to advise managers and handle sensitive matters with professionalism, as this aligns perfectly with what the company is looking for.
✨Emphasise Cultural Fit
Familiarise yourself with Percepta’s core values: Teamwork, Respect, Proactivity, and a Culture of Service. Be ready to discuss how you embody these values in your work and how you can contribute to fostering an inclusive workplace culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to employee engagement and retention initiatives. This not only shows your interest in the role but also demonstrates your proactive mindset and alignment with their operational goals.
