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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support across various channels.
- Company: Join Percepta, a leader in customer loyalty and service excellence.
- Benefits: Enjoy 31 days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a unique culture while making a real impact on customer satisfaction.
- Qualifications: Bilingual in English and Norwegian with strong customer service skills.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 32000 - 32000 £ per year.
At Percepta, we bring first-class service across each market we support. As a Customer Experience Universal Agent in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week, Hybrid – 1 day per week onsite
- Shifts: Weekly rotating pattern - Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)
- Salary: £32,000 (inc language premium)
What You’ll Be Doing
As a customer-focused and proactive Customer Experience Universal Agent you will implement our client’s Norway’s customer care strategy in the UK, across telephone and written channels. You will deliver an exceptional customer experience by handling inquiries from customers and dealers, providing expert product and service support, and ensuring timely, professional resolution of cases. Acting as a key liaison between customers, dealers, and internal stakeholders, you will take ownership of each interaction, build trust and enthusiasm for our client’s brand, and contribute to continuous improvement through strong follow‑up, collaboration, and effective use of CRM and customer satisfaction tools.
During a Typical Day, You’ll
- Ensure accessibility and handling of incoming contacts (telephone, written, live chat)
- Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
- Act as a resource of all product knowledge and service support.
- Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner.
- Explain the range of products and accessories.
- Support in the event of late delivery of new vehicles and spare parts.
- Support for mobile communication inquiries (SYNC, Bluetooth, OTA, client software applications, connected vehicles and our client’s Connected Wallbox).
- Support for dealer and end‑user inquiries about battery‑powered vehicles.
What You Bring To The Role
- Further Education, College or similar experience
- Practiced experience in a Contact Centre or Customer Service role.
- Strong customer service, interpersonal and relationship building skills
- Strong conflict resolution skills
- Ability to influence the opinion of others through verbal and/or written correspondence
- Excellent oral and written communication skills, with good command of grammar and punctuation
What You Can Expect
- 31 days Annual leave (to include Norwegian public and bank holidays)
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Norwegian Customer Experience Universal Agent (Bilingual English/Norwegian)) in Daventry employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Customer Experience Universal Agent (Bilingual English/Norwegian)) in Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Universal Agent, you'll need to be a pro at handling inquiries. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a negative customer experience into a positive one. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Percepta. Don’t miss out on this opportunity!
We think you need these skills to ace Norwegian Customer Experience Universal Agent (Bilingual English/Norwegian)) in Daventry
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your Norwegian and English skills in your application. Use clear examples of how you've used both languages in customer service settings to really stand out!
Tailor Your Experience: We want to see how your past experiences relate to the Customer Experience Universal Agent role. Be specific about your contact centre or customer service experience and how it aligns with the responsibilities mentioned in the job description.
Be Professional Yet Personable: Your written application should reflect your ability to communicate effectively. Keep it professional but let your personality shine through! We love candidates who can build relationships and show enthusiasm for the role.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Percepta
✨Know Your Customer Experience
Familiarise yourself with the principles of exceptional customer service, especially in a bilingual context. Be ready to discuss how you would handle inquiries in both English and Norwegian, showcasing your ability to build trust and rapport with customers.
✨Showcase Your Product Knowledge
Prepare to demonstrate your understanding of the products and services relevant to the role. Research the specific offerings of the company and think about how you can explain them clearly and confidently during the interview.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are capable of leading conversations effectively, which is crucial for a Customer Experience Universal Agent.
✨Emphasise Teamwork and Collaboration
Be prepared to share examples of how you've worked successfully in teams. Highlight your ability to collaborate with colleagues and stakeholders to enhance customer experiences, aligning with the company's values of 'Win together' and 'Leave it better'.