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- Tasks: Advise on employee relations, manage performance, and foster a positive workplace culture.
- Company: Join Percepta, a leader in customer loyalty with a unique culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Make a real impact by shaping a positive work environment and supporting diverse teams.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law required.
- Other info: Hybrid working model with opportunities for professional growth and development.
The predicted salary is between 32000 - 40000 £ per year.
At Percepta, we bring first-class service across each market we support. As an Employee Relations Business Partner, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details:
- Contract Type: Full-Time, Permanent, Hybrid 3 days office/2 home
- Working Hours: 40 hours per week, Monday to Friday 8.30am to 5.00pm (regular travel required between Daventry, NN11 and Dunton, SS15)
- Salary: Up to £40,000 per annum
What You’ll Be Doing:
- Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
- Partner with HR and leaders to identify trends and implement proactive people solutions.
- Ensure compliance with UK employment law, ACAS guidance, and internal policies.
- Lead or support complex ER investigations in collaboration with HR and Legal.
- Support managers with case management, documentation, and fair resolution of issues.
- Contribute to engagement, retention, and development initiatives across the contact centre.
- Help refine policies and build manager capability through training and guidance.
- Promote Percepta’s values, fostering fairness, inclusion, and respect in all interactions.
What You Bring to the Role:
- Proven experience in employee relations within a fast-paced, operational environment — ideally with contact centre or high-volume workforce exposure.
- Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management. (CIPD Level 5/7 advantageous)
- Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
- Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
- Able to manage multiple priorities under pressure while maintaining a proactive, solution-focused approach.
- Experienced in coaching and developing managers in effective people practices.
- Commercially aware, aligning ER advice with operational goals and business outcomes.
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work: Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement: Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Employee Relations Business Partner Daventry, United Kingdom employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Business Partner Daventry, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Employee Relations Business Partner role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Percepta is all about teamwork, respect, and service, so think of examples from your past that showcase how you embody these values. Show them you’re not just a fit for the role, but for their team!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common ER scenarios and how you’d handle them. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Percepta family. So, get that application in and let’s make it happen!
We think you need these skills to ace Employee Relations Business Partner Daventry, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Business Partner role. Highlight your experience in employee relations and how it aligns with Percepta's values of teamwork and respect.
Showcase Your Skills: Don’t forget to emphasise your knowledge of UK employment law and your ability to handle sensitive matters. We want to see how you can bring your expertise to foster a positive workplace culture.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick, especially when it comes to promoting diversity and inclusion.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Percepta
✨Know Your Employment Law
Brush up on UK employment law and ACAS guidance before your interview. Being able to discuss these topics confidently will show that you understand the legal framework surrounding employee relations, which is crucial for the role.
✨Showcase Your ER Experience
Prepare specific examples from your past experience where you've successfully managed employee relations issues. Highlight your ability to advise managers and handle sensitive matters with professionalism, as this will resonate well with the interviewers.
✨Emphasise Cultural Fit
Familiarise yourself with Percepta’s core values and think about how your personal values align with them. Be ready to discuss how you can contribute to fostering a positive and inclusive workplace culture, as this is a key aspect of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Employee Relations Business Partner role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
