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For Companies At a Glance
- Tasks: Advise on employee relations, manage performance, and drive engagement in a dynamic environment.
- Company: Join Percepta, a leader in customer loyalty with a unique culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Make a real impact by fostering fairness and inclusion while developing your career.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law required.
- Other info: Hybrid working model with excellent growth opportunities in a supportive team.
The predicted salary is between 32000 - 48000 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support. As an Employee Relations Business Partner in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract type: Full‑Time, Permanent, Hybrid (3 days office/2 days home)
- Working hours: 40 hours per week, Monday to Friday 8:30 am – 5:00 pm (regular travel required between Daventry, NN11 and Dunton, SS15)
- Salary: Up to ÂŁ40,000 per annum
What You’ll Be Doing
As an Employee Relations Business Partner, you will serve as a trusted advisor to business leaders and the wider People Innovation team. In this pivotal role, you will manage various employee relations matters, support performance management, drive proactive engagement, and ensure compliance with employment legislation and internal policies. You will also collaborate closely with leaders to deliver effective people solutions within a dynamic, high‑volume environment.
During a Typical Day, You’ll
- Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
- Partner with HR and leaders to identify trends and implement proactive people solutions.
- Ensure compliance with UK employment law, ACAS guidance, and internal policies.
- Lead or support complex ER investigations in collaboration with HR and Legal.
- Support managers with case management, documentation, and fair resolution of issues.
- Contribute to engagement, retention, and development initiatives across the contact centre.
- Help refine policies and build manager capability through training and guidance.
- Promote Percepta’s values, fostering fairness, inclusion, and respect in all interactions.
What You Bring To The Role
- Proven experience in employee relations within a fast‑paced, operational environment – ideally with contact centre or high‑volume workforce exposure.
- Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management (CIPD Level 5/7 advantageous).
- Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
- Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
- Able to manage multiple priorities under pressure while maintaining a proactive, solution‑focused approach.
- Experienced in coaching and developing managers in effective people practices.
- Commercially aware, aligning ER advice with operational goals and business outcomes.
What You Can Expect
- 25 days annual leave to start, increasing by 1 day on the anniversary of your start date for the first 5 years (potential maximum 30 days plus bank holidays).
- Company pension.
- Life assurance 4 Ă— annual salary.
- Contributory pension scheme.
- Private medical and insurance, and discounted dental scheme.
- Comprehensive travel insurance for you and family in line with scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle‑to‑work scheme.
- Free on‑site parking.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specialises in creating customer loyalty for its clients across the globe. Delivered in multiple channels and speaking multiple languages, we bring first‑class service across each market we support.
Right to Work
We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal‑opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Employee Relations Business Partner in Daventry employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Business Partner in Daventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Percepta on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Employee Relations Business Partner.
✨Tip Number 2
Prepare for the interview by brushing up on UK employment law and ACAS guidance. We want to show that we’re not just familiar with the rules, but that we can apply them effectively in real-world scenarios.
✨Tip Number 3
Practice our storytelling skills! Think of specific examples from our past experiences that highlight our ability to handle complex ER issues. This will help us demonstrate our expertise and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Percepta team.
We think you need these skills to ace Employee Relations Business Partner in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Business Partner role. Highlight your experience in employee relations, especially in fast-paced environments, and showcase your knowledge of UK employment law. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our unique culture at Percepta. Be sure to mention specific experiences that demonstrate your ability to handle ER matters effectively.
Showcase Your Communication Skills: As an Employee Relations Business Partner, strong communication is key. In your application, make sure to highlight instances where you've successfully influenced others or handled sensitive situations with professionalism. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're genuinely interested in joining our team at Percepta!
How to prepare for a job interview at Percepta
✨Know Your Employment Law
Brush up on UK employment law and ACAS guidance before your interview. Being able to discuss these topics confidently will show that you’re not just familiar with the basics, but that you can apply this knowledge in real-world scenarios.
✨Showcase Your ER Experience
Prepare specific examples from your past roles where you've successfully managed employee relations issues. Highlight your ability to advise managers and handle sensitive matters, as this will demonstrate your expertise and readiness for the role.
✨Demonstrate Your Coaching Skills
Think of instances where you've coached or developed managers in effective people practices. Be ready to discuss your approach and the outcomes, as this aligns perfectly with what the company is looking for in a candidate.
✨Align with Company Values
Familiarise yourself with Percepta’s values around fairness, inclusion, and respect. During the interview, weave these values into your responses to show that you not only understand them but are also committed to promoting them in your work.
