At a Glance
- Tasks: Deliver exceptional customer experiences and resolve issues for automotive customers.
- Company: Join a globally recognised provider of high-quality automotive products.
- Benefits: Competitive salary, annual performance bonus, and 22 days annual leave.
- Other info: Hybrid working model with onsite training and excellent career growth opportunities.
- Why this job: Make a real impact by building trust and loyalty with customers.
- Qualifications: A Levels or equivalent experience; customer service background preferred.
The predicted salary is between 26691 - 30000 £ per year.
Location: Daventry, Northamptonshire
Annual Salary - £26,691 plus annual performance bonus
Hybrid working 2 days onsite/3 days home
40 hpw on a weekly rotating shift pattern between:
- Monday to Friday 8.00am to 6.00pm
- Saturday 8.30am to 5.00pm (approx. 1 in 6)
Onsite paid Training and IT equipment provided
Start Date – Monday 19th January 2026
What You'll Be Doing:
Our Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognised provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address General Enquiries, product and technical queries but primarily resolve after-sales issues. Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions. As a CXS within the Passenger Vehicle Centre (PV) you will be managing all contacts from our passenger vehicle customers.
During a Typical Day, You'll:
- Deliver exceptional customer experiences, building trust and ownership of each contact.
- Serve as a knowledgeable resource for products, services, and support.
- Actively listen while guiding interactions efficiently and professionally.
- Liaise with Sales, Technical, Warranty, and Dealers to ensure full customer resolution.
- Handle inbound calls, emails, and chats with professionalism and strong follow-up.
- Resolve issues using all available tools/resources and document cases in the CRM.
- Meet performance goals and contribute feedback for continuous improvement.
- Support team members and participate in relevant projects as needed.
What You Bring to the Role:
- Further Education qualification (A Levels/HNC/ONC) or equivalent experience.
- Customer service/contact centre background; automotive or Ford brand interest a plus.
- Strong communication skills, excellent grammar, and high attention to detail.
- Confident in building relationships, resolving conflict, and ensuring customer satisfaction.
- Professional, trustworthy, adaptable, and able to stay calm under pressure.
- Skilled in influencing others and providing a positive, comfortable customer experience.
- Proficient with MS Office and able to navigate multiple systems/screens.
- Professional appearance and conduct; able to work effectively with all internal and external stakeholders.
What You Can Expect:
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave.
Customer Experience Specialist, UK in Daventry employer: Percepta
As a Customer Experience Specialist in Daventry, you will join a dynamic team dedicated to delivering exceptional service within the automotive sector. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have access to training and growth opportunities. With competitive benefits, including an annual performance bonus and generous leave policies, we strive to create a supportive and rewarding environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist, UK in Daventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist, UK in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta:Your cover letter is your chance to shine! Tell us why you want to work at Percepta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta!
How to prepare for a job interview at Percepta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
