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- Tasks: Deliver exceptional customer experiences and resolve issues for automotive customers.
- Company: Join a globally recognised provider of high-quality automotive products.
- Benefits: Competitive salary, annual performance bonus, and 22 days annual leave.
- Why this job: Make a real impact by building trust and loyalty with customers.
- Qualifications: A Levels or equivalent experience; customer service background preferred.
- Other info: Hybrid working model with onsite training and excellent career growth opportunities.
The predicted salary is between 26691 - 30000 £ per year.
Location: Daventry, Northamptonshire
Annual Salary - £26,691 plus annual performance bonus
Hybrid working 2 days onsite/3 days home
40 hpw on a weekly rotating shift pattern between:
- Monday to Friday 8.00am to 6.00pm
- Saturday 8.30am to 5.00pm (approx. 1 in 6)
Onsite paid Training and IT equipment provided
Start Date – Monday 19th January 2026
What You'll Be Doing:
Our Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognised provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address General Enquiries, product and technical queries but primarily resolve after-sales issues. Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions. As a CXS within the Passenger Vehicle Centre (PV) you will be managing all contacts from our passenger vehicle customers.
During a Typical Day, You'll:
- Deliver exceptional customer experiences, building trust and ownership of each contact.
- Serve as a knowledgeable resource for products, services, and support.
- Actively listen while guiding interactions efficiently and professionally.
- Liaise with Sales, Technical, Warranty, and Dealers to ensure full customer resolution.
- Handle inbound calls, emails, and chats with professionalism and strong follow-up.
- Resolve issues using all available tools/resources and document cases in the CRM.
- Meet performance goals and contribute feedback for continuous improvement.
- Support team members and participate in relevant projects as needed.
What You Bring to the Role:
- Further Education qualification (A Levels/HNC/ONC) or equivalent experience.
- Customer service/contact centre background; automotive or Ford brand interest a plus.
- Strong communication skills, excellent grammar, and high attention to detail.
- Confident in building relationships, resolving conflict, and ensuring customer satisfaction.
- Professional, trustworthy, adaptable, and able to stay calm under pressure.
- Skilled in influencing others and providing a positive, comfortable customer experience.
- Proficient with MS Office and able to navigate multiple systems/screens.
- Professional appearance and conduct; able to work effectively with all internal and external stakeholders.
What You Can Expect:
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave.
Customer Experience Specialist, UK in Daventry employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, UK in Daventry
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will help you stand out as someone who can handle customer concerns effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Specialist, UK in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills in your application. Use clear and professional language, and don’t forget to check for grammar and spelling mistakes – we love attention to detail!
Be Authentic: Let your personality shine through in your application! We’re looking for someone who can build relationships and connect with customers, so don’t be afraid to show us who you are and why you’re passionate about customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Percepta
✨Know the Company Inside Out
Before your interview, do some homework on the automotive company you're applying to. Understand their products, services, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your skills align with the role of a Customer Experience Specialist.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand customer needs, which is crucial for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview, where you might have to handle a customer complaint or query. Practice these scenarios beforehand, focusing on how to remain calm, professional, and solution-oriented, as this will be key in your potential role.