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For Companies At a Glance
- Tasks: Manage customer cases and deliver exceptional service in a fully remote role.
- Company: Join Percepta, a leader in customer experience with a unique culture.
- Benefits: Enjoy competitive salary, 22 days annual leave, and flexible working hours.
- Why this job: Make a real impact by resolving customer issues and enhancing satisfaction.
- Qualifications: Fluent in Dutch and English, with strong communication and problem-solving skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28117 - 28117 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support. As a Dutch Bilingual Customer Experience Case Manager, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full‑Time, Permanent, Fully Remote
- Working Hours: 40 hours per week, rotating shift pattern, Monday to Friday between 7 am and 5 pm.
- Salary: ÂŁ28,117 per annum (including language premium)
- Start Date: 11th May 2026
What You’ll Be Doing
- We’re looking for a proactive and customer‑focused Case Manager to take ownership of customer and dealer enquiries on behalf of our client.
- Manage individual customer cases from start to finish using strong communication, negotiation, and influencing skills to ensure every issue is fully resolved.
- Conduct thorough investigations, coordinate effective solutions, and deliver outcomes that drive customer satisfaction, loyalty, and retention.
- Promote a positive customer and dealer relationship ensuring maximum customer satisfaction, whilst actively striving for organisational excellence.
- Demonstrate a customer‑centric focus through the customer journey and negotiate win‑win outcomes with customers.
- Liaise with the dealer network on a daily basis to resolve issues.
- Keep accurate records of discussions or correspondence with customers.
- Use innovative approaches to resolve customer issues, sharing new ideas about customer resolution within the department and business.
- Develop and maintain product knowledge, business process, and system expertise to meet ongoing customer and client needs.
- Effectively manage customer relationships through understanding customer expectations and setting realistic and timely agreements for future contact.
- Use effective questioning to identify future sales leads and maximise opportunities by promoting our client’s product and services.
What You Bring To The Role
- Secondary School qualifications or similar: GCSE/O Grades/NSVQ Level 1&2.
- Strong communication and writing skills.
- Fluency or proficiency in Dutch and German and/or English, to C1 or native fluency level.
- Problem‑solving skills necessary to make decisions and take action based on sound reasoning and independent judgment.
- Ability and desire to work on own initiative and prioritise workload without supervision.
- Ability to manage multiple tasks and strong time‑management skills to support effective case management.
- Strong decision‑making skills.
- A clear understanding of the differences between a call centre and customer service mindset.
What You Can Expect
- 22 days annual leave to start, increasing by 1 day on anniversary of start date for the first 5 years, for a potential maximum of 27 days annual leave.
Case Manager (Bilingual English/Dutch) in Daventry employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager (Bilingual English/Dutch) in Daventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Case Manager (Bilingual English/Dutch) in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your bilingual skills and any relevant experience in customer service or case management. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, especially in both Dutch and English.
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in the past. We’re looking for proactive individuals who can think on their feet and come up with innovative solutions to customer issues.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Percepta
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by the company. Being able to discuss relevant trends or challenges in the sector will show that you're genuinely interested and well-prepared.
✨Show Off Your Language Skills
Since this role requires bilingual proficiency, be ready to demonstrate your Dutch and English skills during the interview. Practice common customer service scenarios in both languages so you can showcase your fluency and comfort in switching between them.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think of examples from your past experiences where you successfully resolved customer issues or managed difficult situations, and be ready to share these stories.
✨Emphasise Customer-Centric Mindset
Highlight your understanding of the difference between a call centre approach and a true customer service mindset. Be prepared to discuss how you would build relationships with customers and dealers, ensuring satisfaction and loyalty through effective communication and follow-up.