At a Glance
- Tasks: Manage customer enquiries and deliver exceptional service to Norwegian-speaking customers.
- Company: Join a dynamic team focused on outstanding customer experiences.
- Benefits: Earn £32,000 per annum plus great company benefits and flexible working.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Fluent Norwegian and strong customer service experience required.
The predicted salary is between 32000 - 32000 £ per year.
Norwegian-Speaking Customer Experience Specialist
Locations Available
Daventry, Northants, NN11 AND Dunton, Essex, SS15
Working Arrangement
1 day a week on site at Daventry OR Dunton - 4 days working from home
Language Requirement
Fluent/Native Norwegian (Written & Spoken)
Salary & Benefits
£32,000 per annum + Company Benefits
About the Role
We are looking for a fluent Norwegian-speaking Customer Experience Specialist to join our team in Daventry.
This role is ideal for a customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with customers.
As a Customer Experience Specialist, you will act as the primary point of contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns.
You will take ownership of each case from start to finish, working closely with internal stakeholders to ensure issues are resolved efficiently and customers receive a first-class experience.
Success in this role comes from understanding customer needs, demonstrating empathy, and delivering effective solutions while maintaining a high level of professionalism and customer satisfaction.
- What You'll Be Doing
- Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
- Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
- Handle both inbound and outbound customer communications professionally and efficiently.
- Act as a knowledgeable resource for products, services, and support-related enquiries.
- Investigate and resolve customer concerns using all available internal resources and support functions.
- Liaise with multiple departments and stakeholders to ensure customer issues are resolved promptly.
- Maintain accurate and detailed records of customer interactions within CRM systems.
- Follow up on customer enquiries and outstanding cases to ensure satisfactory resolution.
- Utilise customer satisfaction tools and processes to achieve positive outcomes for customers.
- Participate in business-related projects and continuous improvement initiatives.
- Meet individual and team performance objectives, service levels, and quality targets.
- Provide feedback and suggestions to support ongoing improvements in customer experience and operational processes.
- Support colleagues and contribute positively as part of a collaborative team environment.
What We're Looking For
Essential
- Native or fluent Norwegian language skills, both written and spoken.
- Strong English language skills.
- Previous experience in a customer service, customer experience, contact centre, or case management environment.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Ability to manage multiple customer cases and priorities simultaneously.
- Strong problem-solving and conflict-resolution skills.
- High level of attention to detail and accuracy.
- Experience using customer databases, CRM systems, and multiple computer applications.
- Ability to remain calm, professional, and resilient in a fast-paced environment.
Qualifications
- Further Education qualification, A-Levels, Higher Education qualification, ONC, or equivalent relevant experience.
- Key Skills & Competencies
- Outstanding customer service focus.
- Excellent interpersonal and communication skills.
- Active listening and questioning techniques.
- Strong organisational and time management skills.
- Ability to exercise sound judgement and make customer-focused decisions.
- Ability to influence and communicate effectively both verbally and in writing.
- Strong attention to grammar, spelling, and written communication.
- Adaptability and flexibility when handling different customer situations.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Office applications and multiple business systems.
- Professional and positive approach to customer interactions.
This is an excellent opportunity for a fluent Norwegian speaker to join a supportive and dynamic customer experience team.
You'll play a key role in delivering outstanding service to Norwegian customers while developing your customer relationship, problem-solving, and case management skills in an international environment.
If you are passionate about delivering exceptional customer experiences, enjoy solving problems, and are fluent in Norwegian, we'd love to hear from you.
Join us and help create positive outcomes for customers every day.
- #LI-Hybrid
- #J-18808-Ljbffr
Bilingual Norwegian Customer Experience Specialist Daventry, United Kingdom employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Norwegian Customer Experience Specialist Daventry, United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Norwegian Customer Experience Specialist Daventry, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta:Your cover letter is your chance to shine! Tell us why you want to work at Percepta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta!
How to prepare for a job interview at Percepta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
