At a Glance
- Tasks: Support customers in Dutch and English, solving problems and providing exceptional service.
- Company: Join Percepta, a people-first company creating amazing automotive experiences.
- Benefits: Enjoy remote work, competitive salary, bonuses, and comprehensive benefits.
- Other info: Flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Use your language skills daily while building a rewarding career from home.
- Qualifications: Fluency in English and Dutch, strong customer service skills, and a positive mindset.
The predicted salary is between 28691 - 30691 € per year.
Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
Employment Details
- Location: Remote - England (with occasional travel to our Daventry location)
- Job Type: Full-time; Permanent
- Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)
- Next Start Date: Monday, 1 June 2026
Work From Home—While Using Your Dutch Every Day
If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career. You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.
What You’ll Be Doing
You’ll be the person customers turn to when they need help. When something isn’t working as expected, you’ll step in and guide them to a solution. You’ll:
- Support customers in Dutch and English across phone, email, and chat
- Listen carefully and understand what matters to them
- Explain solutions clearly and with empathy
- Work with other teams to resolve more complex situations
- Follow up so customers feel supported from start to finish
You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.
Why This Role Works Well for Dutch Speakers
- You’ll work remotely from anywhere in England
- You’ll use your Dutch every day in real conversations
- You’ll connect with customers from the Benelux region
- You’ll be part of a multilingual, international team
- You can grow your career in the UK while staying connected to your language and culture
What You Bring to the Role
- High School/Secondary School Qualification (or similar)
- Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar)
- Strong customer service and relationship-building skills (you don’t need automotive experience—you’ll learn that with us)
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively
- Resilience under pressure, sound business judgement and a solutions-focused mindset
What You Can Expect
- 22 days holiday (rising to 27 with service) + bank holidays
- Bonus of £1,500–£2,000 per year
- Fully remote working (with occasional site visits)
- Company Pension
- Life Assurance (4x Annual Salary)
- Private medical coverage and discounted dental
- Comprehensive travel insurance for you and your family
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Discounts on new vehicles
- Training & Development Programs (Percepta College)
- Award-Winning Rewards & Recognition Program (Perci Perks)
What A Typical Schedule Looks Like
You’ll work 40 hours per week on a rotating schedule:
- Monday–Friday: between 7:00 AM – 5:00 PM
- 1 in 6 Saturdays: 7:30 AM – 4:00 PM
Start times may vary. You’ll receive your schedule in advance so you can plan your time.
A Quick Note on Location
You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of:
Royal Oak Industrial Estate
Royal Oak Way South
Daventry, NN11 8NT
From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.
About Percepta
Established in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Important to Know
You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role.
Customer Service Advisor (Bilingual English/Dutch) employer: Percepta
At Percepta, we pride ourselves on being an exceptional employer that champions a people-first culture, offering fully remote work opportunities for bilingual Customer Service Advisors. With competitive salaries, comprehensive benefits including private medical coverage and generous holiday allowances, as well as robust training and development programmes, we empower our employees to thrive while staying connected to their language and culture. Join us in creating remarkable customer experiences from the comfort of your home, all while being part of a supportive and dynamic international team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Bilingual English/Dutch)
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Percepta on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice your interview skills! Use mock interviews with friends or family to get comfortable answering common customer service questions. Remember, showing your personality and empathy is key in this role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your bilingual skills and any relevant experience. Show how you can connect with customers in both Dutch and English.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Customer Service Advisor (Bilingual English/Dutch)
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your fluency in both English and Dutch. Use examples from your past experiences where you’ve successfully communicated in both languages to solve customer issues.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to reflect how your skills and experiences align with the job description. We love seeing candidates who understand what we’re looking for!
Be Personable and Authentic:We’re all about creating amazing customer experiences, so let your personality shine through in your application. Share stories that showcase your customer service skills and your ability to connect with people.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Percepta
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or answering questions in both languages.
✨Know the Company Values
Familiarise yourself with Percepta's core values: humility, service, ownership, teamwork, and delivering remarkable experiences. Be ready to share examples from your past that align with these values, showing how you embody them in your work.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare to discuss how you would handle specific situations, focusing on empathy, problem-solving, and effective communication. This will showcase your customer service skills and your ability to think on your feet.
✨Showcase Your Tech Savvy
As the role involves using various digital platforms and CRM systems, be prepared to discuss your experience with technology. Highlight any relevant tools you've used in the past and express your willingness to learn new systems quickly, as this is crucial for remote work.
