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For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and resolve issues efficiently.
- Company: Percepta is a global leader in delivering exceptional customer service across various markets.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and comprehensive health benefits.
- Why this job: Join a supportive team culture focused on growth, trust, and making a real impact.
- Qualifications: A Levels or relevant experience; passion for the automotive industry is a plus.
- Other info: Onsite training provided; must have the right to work in the UK.
The predicted salary is between 22600 - 26700 £ per year.
Customer Experience Specialist (Automotive)
Percepta Daventry, England, United Kingdom
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Location: Daventry, Northamptonshire
Annual Salary – £26,691 plus annual performance bonus
Hybrid working 2 days onsite / 3 days home
Full time hrs: 40 hpw on a weekly rotating shift pattern between:
- Monday to Friday 8.00am to 6.00pm and Saturday 8.30am to 5.00pm (approx. 1 in 6)
Part time hrs: 20 hours over 4 or 5 days and will include Saturdays on rotation.
Onsite paid Training and IT equipment provided
Start Date: Monday 19th January 2026
What You’ll Be Doing
Our Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognised provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address General Enquiries, product and technical queries but primarily resolve after-sales issues.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.
As a CXS within the Passenger Vehicle Centre (PV) you will be managing all contacts from our passenger vehicle customers.
During a Typical Day, You’ll
- Deliver exceptional customer experiences, building trust and ownership of each contact.
- Serve as a knowledgeable resource for products, services, and support.
- Actively listen while guiding interactions efficiently and professionally.
- Liaise with Sales, Technical, Warranty, and Dealers to ensure full customer resolution.
- Handle inbound calls, emails, and chats with professionalism and strong follow-up.
- Resolve issues using all available tools/resources and document cases in the CRM.
- Meet performance goals and contribute feedback for continuous improvement.
- Support team members and participate in relevant projects as needed.
What You Bring To The Role
- Further Education qualification (A Levels/HNC/ONC) or equivalent experience.
- Customer service/contact centre background; automotive or Ford brand interest a plus.
- Strong communication skills, excellent grammar, and high attention to detail.
- Confident in building relationships, resolving conflict, and ensuring customer satisfaction.
- Professional, trustworthy, adaptable, and able to stay calm under pressure.
- Skilled in influencing others and providing a positive, comfortable customer experience.
- Proficient with MS Office and able to navigate multiple systems/screens.
- Professional appearance and conduct; able to work effectively with all internal and external stakeholders.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
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Customer Experience Specialist (Automotive) employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Automotive)
✨Tip Number 1
Familiarise yourself with the Ford brand and its products. Understanding the specifics of their automotive offerings will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to understand customer needs deeply, so being able to listen effectively and respond appropriately is crucial.
✨Tip Number 3
Get comfortable with CRM tools and technology. Since you'll be documenting customer interactions, being tech-savvy will help you manage your tasks efficiently and impress your potential employers.
✨Tip Number 4
Showcase your conflict resolution skills during any pre-interview discussions. Being able to handle difficult situations calmly and professionally is key in customer service roles, especially in the automotive sector.
We think you need these skills to ace Customer Experience Specialist (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you meet the specific requirements of the Customer Experience Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific experiences where you've successfully resolved customer issues and built relationships, as this aligns with the responsibilities of the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, ensure your application reflects strong written skills. Pay attention to grammar and punctuation, and consider including examples of how you've effectively communicated with customers in previous roles.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've handled challenging customer situations. This could include resolving complaints or providing solutions under pressure, which are key aspects of the Customer Experience Specialist role.
How to prepare for a job interview at Percepta
✨Know the Company and Its Values
Before your interview, take some time to research Percepta and understand its culture and values. This will help you align your answers with what they stand for, showing that you're a good fit for their team.
✨Demonstrate Your Customer Service Skills
As a Customer Experience Specialist, you'll need to showcase your customer service abilities. Prepare examples from your past experiences where you successfully resolved issues or built strong relationships with customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant and thoughtful responses, which is crucial in a customer-focused role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of potential scenarios related to automotive customer service and prepare your responses, focusing on problem-solving and maintaining customer satisfaction.
