At a Glance
- Tasks: Create amazing customer experiences and manage post-sale journeys for enterprise clients.
- Company: Join Percepta, a global leader in fleet management innovation.
- Benefits: Enjoy competitive salary, flexible remote work, and comprehensive benefits.
- Other info: Be part of a diverse team that values empathy, service, and collaboration.
- Why this job: Make a real impact in customer success while working with cutting-edge telematics solutions.
- Qualifications: Fluent in Dutch, with experience in customer-facing roles preferred.
The predicted salary is between 40000 - 50000 £ per year.
At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)
Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)
Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact? We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our Dutch speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to Germany for on-site customer meetings.
Why This Role is Exciting
- Be part of a global brand transforming fleet management through Telematics software and Charging solutions
- Hybrid-first working: primarily remote, with just two office days per month
- Occasional international travel to Germany, providing exposure to enterprise clients
- Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI
What You’ll Be Doing:
- Manage and optimize the post-sale Customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the Customer
- Analyse Customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross-sell software and services to boost Client ROI and satisfaction
During a Typical Day, You’ll:
As ECSM, you’ll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.
What You Bring to the Role:
- Dutch written and verbal language skills to professional C1 Level
- Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
- Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
- Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
- Strong account management skills, including managing complex accounts with multiple clients or stakeholders
- Excellent communication, problem-solving, and project management skills
- Strong commercial mindset with a talent for building lasting relationships
- Experience with Salesforce or similar CRM tools
- Self-starter who thrives in a fast-paced, ever-evolving environment
- High emotional intelligence and adaptability
- A team player with mentoring capabilities and a drive for success
Why Percepta
- Competitive salary and comprehensive benefits
- Work with a global leader driving innovation in mobility and electrification
- Flexible, remote-friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.
Bilingual English/Dutch Associate Enterprise Customer Success Manager (Automotive SaaS) employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual English/Dutch Associate Enterprise Customer Success Manager (Automotive SaaS)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual English/Dutch Associate Enterprise Customer Success Manager (Automotive SaaS)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta:Your cover letter is your chance to shine! Tell us why you want to work at Percepta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta!
How to prepare for a job interview at Percepta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
