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For Companies At a Glance
- Tasks: Manage customer accounts, drive product value, and deliver exceptional experiences.
- Company: Join Percepta, a leader in customer loyalty and innovative automotive solutions.
- Benefits: Competitive salary, hybrid work, 22 days leave, and ongoing training.
- Why this job: Be the trusted partner for customers and make a real impact in their success.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
- Other info: Supportive and inclusive culture with career progression opportunities.
The predicted salary is between 29000 - 38000 ÂŁ per year.
Dutch Bilingual Software Account Manager (Automotive) At Percepta, we bring first-class service across each market we support. As a Dutch Bilingual Customer Success Manager, in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details:
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week, between 8am and 6pm, Monday to Friday. Hybrid - 3 days office/2 days home.
- Salary: ÂŁ34,540 per annum plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions. We’re looking for a Customer Success Manager to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences. You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
During a Typical Day, You’ll:
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best-practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role:
- Fluent in Dutch & English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship-building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confident engaging with customers, internal teams, and partners
- Customer-first mindset with strong problem-solving ability
- Relevant professional experience
What You Can Expect:
- 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta specialised in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work:
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement:
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Software Account Manager - Dutch Basildon, United Kingdom employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager - Dutch Basildon, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up confident and ready to discuss how your skills align with their values. Remember, it’s all about making that connection!
✨Tip Number 3
Practice your pitch! You should be able to explain your experience and how it relates to the role in a clear and engaging way. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe it’s a great way to keep you top of mind for the hiring team.
We think you need these skills to ace Software Account Manager - Dutch Basildon, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your experience in customer success and account management, especially in the automotive sector, to show us you’re the perfect fit!
Show Off Your Language Skills: Since this role requires fluency in Dutch and English, don’t forget to showcase your language skills prominently. We want to see how you can communicate effectively with our diverse customer base!
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We’re looking for someone who can build strong relationships, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Percepta
✨Know Your Product Inside Out
As a Software Account Manager, you'll need to be well-versed in the automotive technology solutions offered. Make sure you research the products thoroughly and understand their features, benefits, and common issues. This will help you answer questions confidently and demonstrate your technical aptitude.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships with customers. Prepare examples from your past experiences where you've successfully managed accounts or resolved customer issues. Highlight your listening and questioning skills, as these are crucial for understanding customer needs and driving product value.
✨Practice Your Bilingual Communication
Since fluency in Dutch and English is essential, practice speaking both languages before the interview. You might be asked to switch between languages during the conversation, so being comfortable in both will show your adaptability and communication skills across cultures.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer-first mindset. Think of situations where you've identified churn risks or turned challenges into advocacy opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
