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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring they maximise value from our automotive tech solutions.
- Company: Join Percepta, a leader in customer loyalty and innovative service.
- Benefits: Enjoy competitive salary, bonuses, health insurance, and flexible working.
- Why this job: Be the go-to person for customers and make a real impact in their experience.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
- Other info: Dynamic, inclusive culture with opportunities for growth and development.
The predicted salary is between 29000 - 38000 ÂŁ per year.
Overview
Dutch Bilingual Software Account Manager (Automotive)
At Percepta, we bring first-class service across each market we support. As a Dutch Bilingual Customer Success Manager in the United Kingdom, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week, between 8am and 6pm, Monday to Friday.
- Hybrid: 3 days in the office / 2 days at home.
- Salary: ÂŁ34,540 per annum plus Performance Bonus
Responsibilities
- You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
- You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best-practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring To The Role
- Fluent in Dutch & English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship-building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confident engaging with customers, internal teams, and partners
- Customer-first mindset with strong problem-solving ability
- Relevant professional experience
What You Can Expect
- 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Software Account Manager - Dutch in Basildon employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager - Dutch in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Software Account Manager role, and who knows? They might just have the inside scoop on openings at companies like Percepta.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your customer success experience and your ability to build relationships. We all know that confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding Percepta’s values will help you align your answers during interviews. Show them you’re not just a fit for the role, but also for their unique culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. So, get your application in and let’s make it happen!
We think you need these skills to ace Software Account Manager - Dutch in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your experience in customer success and account management, especially in the automotive sector, to show us you’re the perfect fit!
Show Off Your Language Skills: Since this role requires fluency in Dutch and English, don’t forget to showcase your language skills prominently. We want to see how you can communicate effectively with our diverse customer base!
Be Personable and Professional: When writing your application, strike a balance between being friendly and professional. We love a good personality, so let your unique voice shine through while keeping it polished!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Percepta
✨Know Your Product Inside Out
As a Software Account Manager, you'll need to be well-versed in the automotive technology solutions you'll be supporting. Make sure you research the products thoroughly and understand their features, benefits, and common issues. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage customer accounts effectively. Think about times when you've resolved issues, driven product adoption, or turned churn risks into opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Your Language Skills
Since this role requires fluency in both Dutch and English, it's essential to practice speaking in both languages before the interview. You might want to conduct mock interviews with a friend or use language apps to ensure you're comfortable switching between languages and can communicate effectively.
✨Emphasise Your Problem-Solving Ability
The job description highlights the importance of a customer-first mindset and strong problem-solving skills. Be ready to discuss specific challenges you've faced in previous roles and how you approached them. This will show your potential employer that you can think on your feet and provide excellent service to customers.
