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For Companies At a Glance
- Tasks: Manage customer accounts and deliver exceptional service in the automotive SaaS sector.
- Company: Join Percepta, a leader in customer loyalty and support.
- Benefits: Enjoy competitive salary, annual leave, private medical insurance, and more.
- Why this job: Be the go-to person for customers, making a real impact on their experience.
- Qualifications: Fluent in English and French, with strong customer service skills.
- Other info: Hybrid work model with opportunities for growth in a supportive culture.
The predicted salary is between 30000 - 36000 £ per year.
At Percepta, we bring first-class service across each market we support. As a Customer Success Manager in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent, Hybrid 3 office/2 home
- Working Hours: 40 hours per week - Monday to Friday, shifts between 8am – 6pm
- Salary: £32,540.00 plus Annual Performance Bonus.
What You’ll Be Doing
- You’ll act as the single point of contact for customer needs, ensuring prompt resolution of product, billing, and technical issues.
- You’ll build and nurture strong customer relationships, understanding business operation and identifying opportunities to enhance value.
- Deliver product training, share best practices, and drive adoption to improve efficiency and cost savings.
- Collaborate with internal teams and dealers to provide seamless, engaging customer support via phone, email, and video.
- Adapt communication styles to suit cultural and market differences.
During a Typical Day, You’ll
- Provide an exceptional customer experience with focus on building a relationship of trust and knowledge with efficient and effective ownership of the contact, via scheduled and documented video sessions.
- Act as a resource of all product knowledge and technical support for the customer.
- Using product knowledge and insight gained through experience to troubleshoot and triage customer support requests, establishing the relevant facts and offering appropriate solutions to customers.
- Where necessary creating and owning a support ticket – keeping the customer updated on status and outcome, documenting, and escalating to the relevant support team escalation manager and/or FPS Operations Manager.
- Proactively updating customers on problem status, liaising with support teams and escalating issues as appropriate.
- Act as a single point of contact for the customer, liaising between customer and product owners for information and/or the product technical support teams for problems or issues.
- Reviewing tickets that appear to show trends or common threads to ensure that local/global issues are raised and highlighted as soon as possible to the relevant technical support team.
What You Bring To The Role
- Proven customer service, account management, or contact centre experience.
- Strong communication, empathy, and problem-solving skills.
- Practiced Contact Centre/Customer Service experience preferred, any transferrable experience considered.
- Proficiency with CRM systems (Salesforce desired), MS Office, and telephony tools.
- Ability to multitask, prioritise, and work independently in a fast-paced environment.
- A collaborative mindset, adaptability, and a passion for delivering exceptional customer experiences.
- Written and verbal fluency in English and French to C1/C2 level.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, leading with empathy, and staying grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Software Account Manager (Automotive SaaS) - French Bilingual) in Basildon employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager (Automotive SaaS) - French Bilingual) in Basildon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills in both English and French. Since this role requires bilingual abilities, try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Think about asking about their approach to customer success or how they support employee development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great addition to their team.
We think you need these skills to ace Software Account Manager (Automotive SaaS) - French Bilingual) in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since this role requires fluency in both English and French, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used your bilingual skills in previous roles.
Be Personable and Professional: When writing your application, strike a balance between being friendly and professional. We love a good personality, so let your unique voice shine through while still keeping it polished and appropriate for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Percepta
✨Know Your Product Inside Out
As a Software Account Manager, you'll need to be the go-to person for product knowledge. Make sure you understand the ins and outs of the automotive SaaS solutions offered by the company. Familiarise yourself with common customer issues and how to resolve them, so you can demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role requires fluency in both English and French, practice articulating your thoughts clearly in both languages. Prepare to discuss how you've adapted your communication style to suit different customers or situations in the past. This will show that you can build strong relationships and provide exceptional customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific examples of how you've tackled customer issues in previous roles. Highlight your ability to troubleshoot and triage support requests effectively. This will illustrate your proactive approach and your commitment to delivering remarkable customer experiences.
✨Emphasise Your Collaborative Mindset
The job involves working closely with internal teams and customers. Share examples of how you've successfully collaborated with others to achieve a common goal. This will show that you embody the company's values of winning together and leaving things better than you found them.