Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer needs, resolving issues and enhancing relationships.
- Company: Join Percepta, a leader in customer loyalty with a vibrant culture.
- Benefits: Enjoy 22 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Make a real impact by delivering exceptional customer experiences in the automotive sector.
- Qualifications: Fluent in English and French, with strong customer service and problem-solving skills.
- Other info: Hybrid work model with opportunities for growth in a supportive environment.
The predicted salary is between 32540 - 32540 £ per year.
At Percepta, we bring first-class service across each market we support. As a Customer Success Manager in the United Kingdom, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent, Hybrid 3 office/2 home
- Working Hours: 40 hours per week - Monday to Friday, shifts between 8am – 6pm
- Salary: £32,540.00 plus Annual Performance Bonus.
What You'll Be Doing
- Act as the single point of contact for customer needs, ensuring prompt resolution of product, billing, and technical issues.
- Build and nurture strong customer relationships, understanding business operation and identifying opportunities to enhance value.
- Deliver product training, share best practices, and drive adoption to improve efficiency and cost savings.
- Collaborate with internal teams and dealers to provide seamless, engaging customer support via phone, email, and video.
- Adapt communication styles to suit cultural and market differences.
During a Typical Day, You'll
- Provide an exceptional customer experience with focus on building a relationship of trust and knowledge with efficient and effective ownership of the contact, via scheduled and documented video sessions.
- Act as a resource of all product knowledge and technical support for the customer.
- Use product knowledge and insight gained through experience to troubleshoot and triage customer support requests, establishing the relevant facts and offering appropriate solutions to customers.
- Create and own a support ticket when necessary, keeping the customer updated on status and outcome, documenting, and escalating to the relevant support team escalation manager and/or FPS Operations Manager.
- Proactively update customers on problem status, liaising with support teams and escalating issues as appropriate.
- Act as a single point of contact for the customer, liaising between customer and product owners for information and/or the product technical support teams for problems or issues.
- Review tickets that appear to show trends or common threads to ensure that local/global issues are raised and highlighted as soon as possible to the relevant technical support team.
What You Bring To The Role
- Proven customer service, account management, or contact centre experience.
- Strong communication, empathy, and problem-solving skills.
- Practiced Contact Centre/Customer Service experience preferred, any transferrable experience considered.
- Proficiency with CRM systems (Salesforce desired), MS Office, and telephony tools.
- Ability to multitask, prioritise, and work independently in a fast-paced environment.
- A collaborative mindset, adaptability, and a passion for delivering exceptional customer experiences.
- Written and verbal fluency in English and French to C1/C2 level.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, leading with empathy, and staying grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Software Account Manager - Automotive SaaS (Bilingual English/French) in Basildon employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager - Automotive SaaS (Bilingual English/French) in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Software Account Manager role. Highlight your bilingual skills and customer service experience to stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values exceptional customer experiences just like you do.
We think you need these skills to ace Software Account Manager - Automotive SaaS (Bilingual English/French) in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Bilingual Skills: Since this role requires fluency in both English and French, don’t forget to showcase your language skills! If you have experience using these languages in a professional setting, let us know. It’ll definitely give you an edge!
Be Personable and Professional: When writing your application, strike a balance between being friendly and professional. We love candidates who can communicate effectively and build relationships, so let your personality shine through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Percepta!
How to prepare for a job interview at Percepta
✨Know Your Product Inside Out
As a Software Account Manager, you'll need to be the go-to person for product knowledge. Make sure you understand the features and benefits of the software thoroughly. Prepare to discuss how it can solve customer problems and enhance their operations.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both English and French, practice switching between the two languages. Be ready to demonstrate your communication skills in both during the interview, as this will show your adaptability and cultural awareness.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role. Prepare examples of how you've successfully resolved issues in the past, focusing on your problem-solving and empathy skills. This will highlight your ability to build strong customer relationships.
✨Emphasise Team Collaboration
This position involves working closely with internal teams and customers. Be prepared to discuss your experience in collaborative environments and how you’ve contributed to team success. Highlight any specific tools or methods you’ve used to facilitate teamwork.