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For Companies At a Glance
- Tasks: Manage fleet uptime and deliver top-notch customer service in a dynamic environment.
- Company: Join Percepta, a forward-thinking company focused on customer experience.
- Benefits: Enjoy competitive salary, flexible working, and generous leave entitlements.
- Why this job: Make a real impact on fleet management while developing your skills.
- Qualifications: A Levels or relevant experience, strong customer service skills, and problem-solving ability.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 28700 - 30000 ÂŁ per year.
Percepta invites applications for a Fleet Technical Uptime Manager based in Dunton, Essex. The role is integral to delivering customer experiences and meeting uptime service levels for our Fleet Management (FFM) products.
Employment Details
- Contract Type: Full‑Time, Permanent, Hybrid (2 days office/3 days home)
- Working Hours: 40 hours per week, Monday to Friday, flexible between 8 am and 6 pm
- Salary: ÂŁ28,700 to ÂŁ30,000 per annum
- Location: Dunton, Essex
What You’ll Be Doing
- The Fleet Management Services team is responsible for ensuring that FFM products and services meet agreed service levels.
- The role involves executing the uptime process, coordinating parties, providing insight and feedback, managing budgets, and ensuring service level agreements align with strategy.
- Deliver class‑leading uptime solutions and meet customer‑specific SLA’s.
- Define and design key processes to maximise customer satisfaction.
- Utilise tools and product services to deliver uptime SLA’s.
- Coordinate with client telematics and uptime teams to manage vehicle health warnings.
- Contact drivers/fleet operators to ensure timely completion of work.
- Manage a fleet portfolio to maximise uptime.
- Make informed decisions to minimise total cost of ownership.
- Identify continuous improvement opportunities for vehicle uptime and team efficiency.
- Assist overall uptime process across outsourced providers.
- Support service‑related process improvement initiatives and automation projects.
- Develop and maintain desk procedures for uptime and multi‑supplier services.
- Support development of business requirements for IT solutions to automate uptime workflow.
What You Bring To The Role
- Further education (A Levels, Higher, ONC or relevant experience).
- Strong customer service and interpersonal skills.
- Time‑management and ability to prioritise projects.
- Conflict‑resolution skills.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Ability to work autonomously in a fast‑paced environment.
- Multi‑tasking and managing expectations of internal and external stakeholders.
- Excellent organisational and planning skills.
- Startup mentality – flexibility and can‑do approach.
- Problem‑solving ability.
What You Can Expect
- 22 days annual leave starting, increasing by 1 day on anniversary for the first 5 years (up to 27 days + bank holidays).
- Life assurance 4Ă— annual salary.
- Contributory pension scheme.
- Private medical insurance.
- Travel insurance for you and family.
- Discounted dental scheme.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
Right to Work
Percepta is unable to provide visa sponsorship. Applicants must already have the legal right to work in the United Kingdom.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Fleet Technical Uptime Manager in Basildon employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Technical Uptime Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their uptime processes and be ready to discuss how your skills can help improve customer satisfaction and meet SLAs.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to fleet management during interviews. Show them you can think on your feet and come up with effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fleet Technical Uptime Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Technical Uptime Manager role. Highlight relevant experience and skills that match the job description, like customer service and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to showcase your skills in Microsoft Office and any relevant tools you’ve used. Mention specific examples of how you've managed projects or improved processes in previous roles. We’re looking for those standout moments!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Percepta
✨Know Your Uptime Metrics
Before the interview, brush up on key uptime metrics and service level agreements relevant to fleet management. Being able to discuss how you would ensure these metrics are met will show your understanding of the role and impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved conflicts or improved processes. This is crucial for a role that requires managing expectations and ensuring customer satisfaction.
✨Familiarise Yourself with Telematics
Since the role involves coordinating with client telematics teams, it’s beneficial to have a basic understanding of how telematics work. Mentioning specific tools or systems during your interview can demonstrate your proactive approach and technical knowledge.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple projects and prioritise tasks in a fast-paced environment. Use specific examples to illustrate your time-management strategies and how they align with the responsibilities of the Fleet Technical Uptime Manager.