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For Companies At a Glance
- Tasks: Create amazing customer experiences and build strong relationships with enterprise clients.
- Company: Join Percepta, a global leader in automotive SaaS solutions.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits.
- Why this job: Make a real impact in fleet management while thriving in a unique culture.
- Qualifications: Fluent in German, with experience in customer-facing roles preferred.
- Other info: Opportunity for career growth and travel to Germany for client meetings.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support and as Enterprise Customer Success Manager you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full‑Time, Permanent, hybrid - 3 days onsite/2 days home
Working Hours: 40 per week - Monday to Friday 8.30am to 5.00pm
Salary: ÂŁ45,000 per annum
Are you a dynamic communicator with a passion for customer success? Do you thrive in fast‑paced environments where your ability to build relationships and drive solutions makes a measurable impact? We are on the lookout for a German Bilingual Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton, Essex to work with our German customers. This is your chance to be part of a global brand transforming fleet management through smart telematics, software, and charging solutions.
As ECSM you will provide best‑in‑class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies across the European market to ensure they have the foundations needed to maximize the value of our client’s Intelligence and Charging solutions to optimise their fleet operation’s needs and maximise value from our client’s products and services.
As ECSM you will possess exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. Acting as a conduit between customers and key decision makers internally, using both strong project management and leadership skills you will coordinate the strategic and technical‑operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will partner with the customer to advise and guide them in the set‑up and adoption of our client’s Intelligence and Charging software solutions, which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to secure successful adoption, maximise ROI and increase customer loyalty throughout their journey.
What You’ll Be Doing
- Manage and optimise the post‑sale Customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the Customer
- Analyse Customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross‑sell software and services to boost Client ROI and satisfaction
During a Typical Day, You’ll As ECSM, you’ll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long‑term adoption and growth, you’ll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on‑site Customer meetings.
What You Bring to the Role
- German written and verbal language skills to professional C1 Level
- Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
- Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
- Extensive experience in a Customer‑facing role (ideally in SaaS or telematics/fleet tech)
- Excellent communication, problem‑solving, and project management skills
- Strong commercial mindset with a talent for building lasting relationships
- Experience with Salesforce or similar CRM tools
- Self‑starter who thrives in a fast‑paced, ever‑evolving environment
- High emotional intelligence and adaptability
- A team player with mentoring capabilities and a drive for success
Why Percepta
- Competitive salary and comprehensive benefits
- Work with a global leader driving innovation in mobility and electrification
- Flexible, remote‑friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Enterprise Customer Success Manager - German Bilingual (Automotive SaaS) Basildon, United Kingdom employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - German Bilingual (Automotive SaaS) Basildon, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that ECSM role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to introduce yourself. Have a quick, engaging summary of your experience and what you can bring to the table ready to go. Make it memorable!
✨Tip Number 3
Show off your skills! If you have experience with software implementations or customer success, be sure to highlight that in conversations. Share specific examples of how you've driven solutions and built relationships.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at Percepta. It shows initiative and enthusiasm, which are key traits for an ECSM. Don't miss out on this opportunity!
We think you need these skills to ace Enterprise Customer Success Manager - German Bilingual (Automotive SaaS) Basildon, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success, especially in SaaS or telematics, and don’t forget to showcase your German language skills!
Showcase Your Communication Skills: As a dynamic communicator, it’s essential to demonstrate your ability to build relationships. Use clear and engaging language in your application to reflect your communication style and show us how you can connect with customers.
Highlight Relevant Experience: Focus on your past experiences that align with the responsibilities of the ECSM role. Whether it’s managing customer journeys or driving solution adoption, make sure we see how your background fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Percepta!
How to prepare for a job interview at Percepta
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success, especially in the SaaS and automotive sectors. Understand how to manage customer journeys from onboarding to renewal, as this will be crucial for your role.
✨Show Off Your Communication Skills
As a bilingual candidate, highlight your German language skills during the interview. Be prepared to demonstrate your ability to communicate complex ideas clearly and effectively, both in English and German, as this is vital for building relationships with customers.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical customer issues or improve customer experiences. Think of specific examples from your past experience where you've successfully navigated challenges or driven solutions, particularly in a fast-paced environment.
✨Research Percepta's Culture
Familiarise yourself with Percepta's values and culture. Be ready to discuss how your personal values align with theirs, especially around service, teamwork, and leaving things better than you found them. This will show that you're not just a fit for the role, but also for the company.