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- Tasks: Create amazing customer experiences and drive solutions for enterprise clients in the automotive sector.
- Company: Join Percepta, a global leader in customer loyalty and innovative mobility solutions.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive benefits including private medical insurance.
- Why this job: Be part of a unique culture while helping businesses thrive through smarter transport solutions.
- Qualifications: Fluent in German with experience in customer-facing roles, preferably in SaaS or fleet management.
- Other info: Dynamic hybrid work environment with opportunities for growth and travel to Germany.
The predicted salary is between 36000 - 60000 £ per year.
At Percepta, we bring first-class service across each market we support and as Enterprise Customer Success Manager you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details:
- Contract Type: Full-Time, Permanent, hybrid - 3 days onsite/2 days home
- Working Hours: 40 per week - Monday to Friday 8.30am to 5.00pm
- Salary: £45,000 per annum
- Location: Dunton, Essex SS15 6EE
Are you a dynamic communicator with a passion for customer success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact? We are on the lookout for a German Bilingual Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton, Essex to work with our German customers.
This is your chance to be part of a global brand transforming fleet management through smart telematics, software, and charging solutions. As ECSM you will provide best-in-class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies across the European market to ensure they have the foundations needed to maximize the value of our client's Intelligence and Charging solutions to optimize their fleet operation's needs and maximize value from our client's products and services.
As ECSM you will possess exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. Acting as a conduit between customers and key decision makers internally, using both strong project management and leadership skills you will coordinate the strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will partner with the customer to advise and guide them in the set-up and adoption of our client's Intelligence and Charging software solutions, which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to secure successful adoption, maximize ROI and increase customer loyalty throughout their journey.
What You'll Be Doing:
- Manage and optimize the post-sale Customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the Customer
- Analyze Customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross-sell software and services to boost Client ROI and satisfaction
During a Typical Day, You'll: As ECSM, you'll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client's Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.
What You Bring to the Role:
- German written and verbal language skills to professional C1 Level
- Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
- Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
- Extensive experience in a Customer-facing role (ideally in SaaS or telematics/fleet tech)
- Excellent communication, problem-solving, and project management skills
- Strong commercial mindset with a talent for building lasting relationships
- Experience with Salesforce or similar CRM tools
- Self-starter who thrives in a fast-paced, ever-evolving environment
- High emotional intelligence and adaptability
- A team player with mentoring capabilities and a drive for success
Why Percepta:
- Competitive salary and comprehensive benefits
- Work with a global leader driving innovation in mobility and electrification
- Flexible, remote-friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work: Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement: Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Enterprise Customer Success Manager in Basildon employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain who you are, what you do, and why you’d be a great fit for the role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a nice touch!
We think you need these skills to ace Enterprise Customer Success Manager in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success, especially in SaaS or telematics, and don’t forget to showcase your German language skills!
Show Your Passion: We love candidates who are genuinely excited about helping customers succeed. Share examples of how you've gone above and beyond in previous roles to create amazing customer experiences. Let your enthusiasm shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff.
Apply Through Our Website: For the best chance of getting noticed, make sure you apply directly through our website. It’s the easiest way for us to track your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Percepta
✨Know Your Customer Success Fundamentals
Brush up on the key principles of customer success, especially in the SaaS and telematics sectors. Be ready to discuss how you can enhance customer experiences and drive adoption of software solutions.
✨Showcase Your Communication Skills
As a bilingual candidate, highlight your ability to communicate effectively in both German and English. Prepare examples of how you've successfully navigated customer interactions and resolved issues in a previous role.
✨Demonstrate Your Project Management Prowess
Be prepared to discuss specific projects where you managed multiple stakeholders and ensured successful outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Percepta's Culture and Values
Familiarise yourself with Percepta's core values and think about how your personal values align with theirs. Be ready to share how you embody these values in your work, particularly in terms of teamwork and customer service.