At a Glance
- Tasks: Be the go-to person for customers, ensuring they get the most from our automotive tech.
- Company: Join Percepta, a leader in customer service with a unique culture.
- Benefits: Enjoy 22 days of leave, private medical insurance, and a supportive work environment.
- Other info: Hybrid work model with opportunities for professional growth in a global company.
- Why this job: Make a real impact by enhancing customer experiences and driving product value.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
The predicted salary is between 34540 - 34540 £ per year.
At Percepta, we bring first‑class service across each market we support. As a Customer Success Manager (Bilingual Dutch) in the Dunton area of Basildon, Essex (UK), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week, Monday to Friday, 8:00 AM–6:00 PM
- Work Arrangement: Hybrid (3 days in office / 2 days at home)
- Salary: £34,540 (annually) plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences. You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
During a Typical Day, You'll
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best‑practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring To The Role
- Fluent in Dutch and English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship‑building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confidently engaging with customers, internal teams, and partners
- Customer‑first mindset with strong problem‑solving ability
- Relevant professional experience
What You Can Expect
- 22 days’ annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical, Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the Scheme rules
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
- Award‑winning Rewards & Recognition Program (Perci Perks)
About Percepta
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta specialised in creating customer loyalty for its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first‑class service across each market we support. Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Success Manager (Bilingual English/Dutch) in Basildon employer: Percepta
At Percepta, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to thrive. As a Customer Success Manager in Basildon, you'll enjoy a hybrid work arrangement, competitive salary, and numerous benefits including ongoing training, career progression opportunities, and an award-winning recognition programme. Join us to be part of a team that values humility, service, and innovation while delivering exceptional customer experiences in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Bilingual English/Dutch) in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Percepta on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how we’d handle customer issues or drive product adoption. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Show off our bilingual skills! During interviews, make sure to highlight our fluency in Dutch and English. It’s a key requirement, so let’s demonstrate how we can bridge communication gaps effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Percepta is looking for in a Customer Success Manager.
We think you need these skills to ace Customer Success Manager (Bilingual English/Dutch) in Basildon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your Application:Make sure to customise your application for the Customer Success Manager role. Highlight your bilingual skills and relevant experience in customer success. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Percepta
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand how to drive product adoption and resolve issues effectively. Be ready to share examples from your past experiences where you've turned challenges into opportunities for customers.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Dutch and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and adaptability.
✨Research Percepta's Values
Familiarise yourself with Percepta's core values: humility, service, ownership, teamwork, and delivering remarkable experiences. Think of specific instances where you've embodied these values in your previous roles, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
