At a Glance
- Tasks: Create amazing customer experiences and support German-speaking clients in the automotive SaaS sector.
- Company: Join Percepta, a global leader in customer loyalty and innovative mobility solutions.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and comprehensive health benefits.
- Other info: Be part of a collaborative culture that values growth, innovation, and remarkable service.
- Why this job: Make a real impact by helping customers thrive with cutting-edge automotive software solutions.
- Qualifications: Fluency in German and English, plus experience in customer success or account management.
The predicted salary is between 34540 - 34540 £ per year.
At Percepta, we bring first-class service across each market we support and as Customer Success Manager (CSM) you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent, Hybrid Working
- Working Hours: Monday to Friday 08:00-16:00 or 09:00-17:00
- Salary: £34,540 per annum + company benefits
- Location: Dunton, Essex SS15 6EE
We’re looking for a Customer Success Manager (CSM) to join our expanding team in Dunton and support our German-speaking customers. The role offers flexible working with minimal office attendance and occasional travel as required.
As a Customer Success Manager, you will act as the primary point of contact for customers, providing proactive account management, product support, coaching, and training. You'll help customers maximize value from our client's automotive software solutions by driving product adoption, increasing engagement, reducing churn, and delivering exceptional customer experiences.
Why This Role is Exciting:
This is an opportunity to play a key role in helping customers achieve success with innovative automotive software solutions. You will work closely with customers across the German market, building trusted relationships, delivering measurable value, and influencing long-term customer growth and retention. The role combines relationship management, technology, training, and strategic account development within a growing and evolving environment.
What you will be doing:
- Act as the primary point of contact for assigned customer accounts
- Build strong customer relationships and become a trusted advisor
- Drive product adoption and engagement across the customer base
- Provide coaching, product guidance, and training to customers
- Support account retention initiatives and help reduce customer churn
- Identify opportunities to improve customer outcomes and satisfaction
- Collaborate with internal stakeholders to resolve issues and support customer success
- Monitor customer health and proactively address risks and opportunities
On a typical day you will:
- Engage with German-speaking customers via phone, email, and virtual meetings
- Conduct customer reviews and provide recommendations on product usage
- Deliver onboarding sessions and training workshops
- Analyse customer engagement and usage trends
- Respond to customer enquiries and coordinate solutions with internal teams
- Develop action plans to support customer retention and growth
- Document customer interactions and maintain accurate account records
- Share customer feedback to support continuous product and service improvements
What you will bring to the role:
- Fluency in both German and English, written and verbal
- Experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
- Strong relationship-building and stakeholder management skills
- Excellent communication, presentation, and training abilities
- Experience working with SaaS products or technology-based solutions
- Ability to manage multiple customer accounts and priorities effectively
- A proactive approach to problem-solving and customer advocacy
- Strong organisational and analytical skills
- Automotive industry experience would be advantageous
Why Percepta
- Work with a global leader driving innovation in mobility and electrification
- Flexible, hybrid-friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What you can expect:
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta: Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Join Percepta and become part of a team that values collaboration, accountability, continuous improvement, and delivering remarkable outcomes for our clients and colleagues around the world.
Customer Success Manager (Automotive SaaS) - German Bilingual in Basildon employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Automotive SaaS) - German Bilingual in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Automotive SaaS) - German Bilingual in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta:Your cover letter is your chance to shine! Tell us why you want to work at Percepta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta!
How to prepare for a job interview at Percepta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
