At a Glance
- Tasks: Deliver exceptional customer service and resolve queries for a global automotive brand.
- Company: Join a globally recognised automotive brand with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for skill development.
- Other info: Be part of a supportive team focused on continuous improvement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Customer Experience Specialist (CXS)
Location
Dunton
Working Pattern
Hybrid, 2 days per week on site
Hours
Between 8\:00am and 6\:00pm, with occasional Saturdays
Contract
6-Month Fixed-Term Contract
Salary
- £28,275
- Join a Global Automotive Brand
Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, building relationships, and making a real difference for customers?
We're looking for an experienced
Customer Experience Specialist (CXS) to join our team, supporting a globally recognised automotive brand.
In this role, you'll act as a dedicated point of contact for customers, helping to resolve queries, investigate after-sales concerns, and deliver outstanding service across multiple communication channels.
This role offers the opportunity to work across a variety of customer contact functions, supporting both Commercial Vehicle and Fleet customers while contributing your expertise wherever it's needed most.
About the Role
As a Customer Experience Specialist, you'll be responsible for managing customer interactions via phone, email, live chat, and outbound communications.
You'll build trust with customers by understanding their needs, providing expert guidance, and taking ownership of issues through to resolution.
Working within a dynamic environment, you'll provide frontline support across a range of activities, helping customers, supporting colleagues, and contributing to the overall success of the operation.
Key Responsibilities
- Deliver exceptional customer service and create positive customer experiences.
- Manage inbound and outbound customer communications via telephone, email, and live chat.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Serve as a key point of contact for Commercial Vehicle and Fleet customers.
- Act as a liaison between customers, dealerships, technical teams, warranty support, and other stakeholders.
- Investigate, manage, and resolve customer cases using available resources and support networks.
- Document all customer interactions accurately within CRM systems.
- Proactively follow up with customers and stakeholders to ensure satisfactory outcomes.
- Support colleagues during periods of increased workload, holidays, or absence.
- Review ageing cases and provide feedback to leadership teams.
- Assist with coaching, mentoring, and supporting new team members.
- Deliver training and knowledge-sharing sessions where required.
- Contribute ideas and feedback to drive continuous improvement within the team.
- Participate in business-related projects and initiatives.
What We're Looking For
Essential Experience
- Previous experience within a customer service, contact centre, or customer support environment.
- Strong experience managing customer enquiries and resolving complex issues.
- Excellent relationship-building and communication skills.
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
Desirable Experience
- Knowledge of the automotive industry.
- Experience supporting Fleet or Commercial Vehicle customers.
- Passion for the automotive sector and delivering exceptional customer experiences.
Skills & Attributes
The successful candidate will demonstrate
- Outstanding verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Excellent attention to detail and active listening skills.
- The ability to build trust and rapport with customers and stakeholders.
- Strong time-management and organisational skills.
- Confidence using multiple systems and applications simultaneously.
- Resilience and the ability to remain calm under pressure.
- Professionalism, integrity, and sound judgement.
- Proficiency in Microsoft Office applications and digital communication platforms.
- A flexible, team-oriented approach with a willingness to support colleagues when required.
Why Join Us?
- Work with a globally recognised automotive brand.
- Hybrid working arrangement with a collaborative team environment.
- Opportunity to develop your skills within a customer-focused operation.
- Gain exposure to a variety of customer service channels and specialist case management activities.
- Be part of a supportive and inclusive team committed to delivering outstanding customer experiences.
If you're passionate about customer service, thrive in a fast-paced environment, and enjoy helping customers find solutions, we'd love to hear from you.
Apply today and take the next step in your customer experience career.
Customer Experience Specialist, UK & DE in Basildon employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist, UK & DE in Basildon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Percepta.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Percepta. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Specialist, UK & DE in Basildon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Percepta.
How to prepare for a job interview at Percepta
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Percepta's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Percepta offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
