At a Glance
- Tasks: Help customers with their automotive needs and ensure a smooth experience from start to finish.
- Company: Join Percepta, a global leader in customer experience with a vibrant culture.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and discounts on vehicles.
- Other info: Hybrid working model with excellent career growth opportunities in a diverse environment.
- Why this job: Make a real difference by solving problems and connecting with people every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28275 - 28775 £ per year.
Please note: Recruitment for this role will include a hiring event. Candidates must be available to attend. The date is to be confirmed, and successful applicants will be notified and invited to attend once details have been finalised.
Contract Type: Full-Time, Permanent, Hybrid Working (2 days onsite / 3 days working from home)
Working Hours: 37.5 hours per week on a rotational shift pattern
Full-Time Shifts: Between 8:00 AM and 6:00 PM, Monday to Friday, Occasional Saturdays (approximately 1 in 6)
Salary: £27,275 basic salary + Performance bonus available + On-Target Earnings (OTE): £28,275–£28,775
Start Date: Monday, 14th September 2026
Training & Onboarding: Candidates must be available to attend all training and onboarding sessions from Monday, 14 September 2026, to Friday, 6 November 2026.
Love helping people and solving problems? This role is for you! At Percepta, we bring first-class service across each market we support. As a Customer Experience (CX) Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. We’re looking for CX Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand.
What You’ll Be Doing
- Take ownership of customer cases from first contact through to full resolution, ensuring a smooth and positive experience at every stage.
- Work to reduce vehicle off-road time by proactively coordinating support and keeping customers fully informed throughout the repair process.
- Provide guidance when repair delays occur, including issues related to parts availability, dealer concerns, and complaint handling.
- Review and respond to requests for financial support on vehicles outside of warranty, carefully balancing customer needs with business policies.
- Collaborate closely with internal teams across the organisation to share information, resolve complex cases, and deliver the best possible outcomes for customers.
During a Typical Day, You’ll
- Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat.
- Act as a go-to expert on vehicle products, services, and support resources.
- Build trust by listening, understanding, and following through on customer needs.
- Liaise with dealerships, technical support, and internal teams to ensure issues are resolved.
- Document cases in our CRM system and ensure updates are timely and accurate.
- Use tools like service plans and goodwill options to keep customers happy.
- Participate in customer-focused campaigns or service improvement projects.
- Stay calm, professional, and positive even when things get tough.
What You Bring To The Table
- Genuinely enjoy talking to people and making their day easier.
- A natural communicator, both written and verbal, with great attention to detail.
- Experience in customer service or a contact center.
- Can juggle multiple tasks and priorities while staying cool under pressure.
- Tech savvy, comfortable with MS Office, email, and can quickly learn new systems.
- Team player who jumps in to support colleagues and solve problems together.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private Medical and Insurance, and a discounted dental scheme.
- Comprehensive travel insurance for you and your family in line with the scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different avenues and allows every individual to bring value to the table in their unique way.
Customer Experience Specialist (Automotive) Basildon, England employer: Percepta
Percepta is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Basildon. With a focus on employee growth, we offer comprehensive benefits including competitive salaries, performance bonuses, and robust pension schemes, ensuring that our team members thrive both personally and professionally in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist (Automotive) Basildon, England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist (Automotive) Basildon, England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta:Your cover letter is your chance to shine! Tell us why you want to work at Percepta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta!
How to prepare for a job interview at Percepta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
