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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve performance goals while ensuring quality customer experiences.
- Company: Join TTEC, a certified Great Place to Work® with a supportive culture.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days of annual leave.
- Why this job: Gain valuable management experience in a dynamic environment while making a real impact.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Access to on-site amenities, international travel opportunities, and engaging team activities.
The predicted salary is between 36000 - 60000 £ per year.
Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Team Lead working hybrid in the United Kingdom, Leeds, you’ll be a part of bringing humanity to business.
What You’ll be Doing
- Motivate your team to meet both TTEC and client metric performance goals.
- Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Provide regular and structured coaching and feedback, celebrating successes with recognition, and having difficult conversations when needed.
- Troubleshoot technology issues and support outage processes.
- Impact the financial health of our company by leading with compassion and helping retain employees.
- Manage your team's workload effectively and proactively, ensuring high levels of productivity.
- Work collaboratively with the operational leadership and engagement team.
What You Bring to the Role
- Demonstrable experience as Team Leader in customer service.
- Utilise time management skills for priority tasks to make informed decisions.
- Engage and support your team while focusing on overall team performance.
- Demonstrate empathetic leadership while handling conflicts with diverse team members.
- Customer-focused mindset to support high standards of service delivery.
- Effective communication fostering a positive approach and team outlook.
- Proficient in most Microsoft packages and generally tech savvy.
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community-minded organisation where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Performance bonus opportunities.
- Private Medical Insurance from day one.
- 25 Days of Annual leave + 8 Bank Holidays.
- Added benefits from the current client.
- Frequent Brand engagement days hosted on site.
- The opportunity to take part in VWG Head Office visits.
- Quarterly product and business updates.
- Opportunities for international travel to attend product updates.
- Access to on-site VWG vehicles through the EV Experience Program.
- Regular TTEC engagement days with themed activities.
- Dedicated engagement budgets to support team activities.
- On-site amenities including a fully equipped gym and modern breakout areas.
About TTEC
Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
VWG Team Lead, Service Delivery employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Team Lead, Service Delivery
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTEC’s social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve motivated a team or resolved conflicts. These real-life examples will show you’re the empathetic leader they’re looking for.
✨Tip Number 3
Prepare questions that show your interest in the role! Ask about team dynamics or how they measure success. This not only shows you’re keen but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can set you apart. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace VWG Team Lead, Service Delivery
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated others and tackled challenges head-on. Use specific examples to demonstrate your ability to guide a team towards success!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the VWG Team Lead role. Mention relevant skills and experiences that align with the job description. This shows us you’re genuinely interested and have done your homework.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Percepta LLC
✨Know Your Leadership Style
As a potential Team Lead, it's crucial to articulate your leadership style. Think about how you motivate and support your team, especially in a customer service environment. Be ready to share examples of how you've successfully led teams in the past.
✨Familiarise Yourself with TTEC's Values
Understanding TTEC's mission and values will give you an edge. Research their approach to customer service and employee engagement. During the interview, reference how your personal values align with theirs to show you're a great cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflicts. Prepare specific examples from your experience where you've resolved issues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Tech Savviness
Since the role involves using various tools and applications, be prepared to discuss your proficiency with technology. Highlight any relevant software or systems you've used in previous roles, and express your eagerness to learn new tools that TTEC employs.
