Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and deliver exceptional support in a dynamic SaaS environment.
- Company: Join Percepta, a leader in customer loyalty and service excellence.
- Benefits: Enjoy 22 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Be the go-to person for customers, making a real impact on their experience.
- Qualifications: Fluent in English and Spanish with strong communication and problem-solving skills.
- Other info: Work in a diverse, inclusive culture that values growth and collaboration.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Job Description – Software Account Manager (SaaS)- Spanish Bilingual (047Y4)
Software Account Manager (SaaS)- Spanish Bilingual
GB-ENG-London
At Percepta, we bring first-class service across each market we support. As a Software Account Manager in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent, Stratford E15
Working Hours: 40 hours per week – Monday to Friday, shifts between 8am
Responsibilities
We’re seeking a proactive Account/Success Manager (SaaS) to support our client—a global leader in automotive products and services. The Account/Success Manager will manage customer accounts, provide product expertise, deliver training, and ensure an exceptional customer experience.
You’ll act as the single point of contact for customer needs, ensuring prompt resolution of product, billing, and technical issues. You’ll build and nurture strong customer relationships, understanding business operation and identifying opportunities to enhance value. Deliver product training, share best practices, and drive adoption to improve efficiency and cost savings. Collaborate with internal teams and dealers to provide seamless, engaging customer support via phone, email, and video. Adapt communication styles to suit cultural and market differences.
During a Typical Day, You’ll
Provide an exceptional customer experience with focus on building a relationship of trust and knowledge with efficient and effective ownership of the contact, via scheduled and documented video sessions.
Act as a resource of all product knowledge and technical support for the customer.
Using product knowledge and insight gained through experience to troubleshoot and triage customer support requests, establishing the relevant facts and offering appropriate solutions to customers. Where necessary creating and owning a support ticket – keeping the customer updated on status and outcome, documenting, and escalating to the relevant support team escalation manager and/or FPS Operations Manager. Proactively updating customers on problem status, liaising with support teams and escalating issues as appropriate.
Act as a single point of contact for the customer, liaising between customer and product owners for information and/or the product technical support teams for problems or issues.
Reviewing tickets that appear to show trends or common threads to ensure that local/global issues are raised and highlighted as soon as possible to the relevant technical support team.
What You Bring to the Role
Proven customer service, account management, or contact centre experience.
Strong communication, empathy, and problem-solving skills.
Practiced Contact Centre/Customer Service experience preferred, any transferrable experience considered.
Proficiency with CRM systems (Salesforce desired) MS Office, and telephony tools.
Ability to multitask, prioritise, and work independently in a fast-paced environment.
A collaborative mindset, adaptability, and a passion for delivering exceptional customer experiences.
Fluency in English and Spanish to C1/C2 level required.
What You Can Expect
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport.
#J-18808-Ljbffr
Software Account Manager (SaaS)- Spanish Bilingual employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager (SaaS)- Spanish Bilingual
✨Tip Number 1
Get to know the company inside out! Research Percepta's values and culture, and think about how your experience aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since this role requires bilingual abilities, being able to switch between languages smoothly will show off your adaptability and make a great impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Percepta.
We think you need these skills to ace Software Account Manager (SaaS)- Spanish Bilingual
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your experience in customer service and account management, especially in SaaS environments. We want to see how your skills align with our values and the job requirements!
Show Off Your Language Skills: Since this role requires fluency in both English and Spanish, don’t forget to showcase your language proficiency. If you have any relevant certifications or experiences that demonstrate your bilingual abilities, include them! We love seeing candidates who can communicate effectively across cultures.
Be Personable and Professional: When writing your application, strike a balance between being friendly and professional. We’re looking for someone who can build strong relationships with customers, so let your personality shine through while maintaining a professional tone. Remember, we value empathy and communication!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Percepta!
How to prepare for a job interview at Percepta LLC
✨Know Your Product Inside Out
As a Software Account Manager, you'll need to be the go-to person for product knowledge. Make sure you understand the software inside and out, including its features, benefits, and common issues. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer experiences, be ready to share specific examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and how you've gone above and beyond to ensure customer satisfaction.
✨Practice Your Bilingual Communication
Fluency in both English and Spanish is crucial for this position. Prepare to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a scenario in Spanish, so practice speaking clearly and confidently in both languages.
✨Research the Company Culture
Percepta values humility, service, and collaboration. Familiarise yourself with their core values and think about how your personal values align with theirs. Be prepared to discuss how you embody these values in your work, as cultural fit is just as important as skills and experience.
