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- Tasks: Lead AI feature development for customer experience and operational efficiency.
- Company: Join Dunton, a company focused on creating amazing customer experiences with a unique culture.
- Benefits: Enjoy hybrid work, 25+ days annual leave, life assurance, and private medical insurance.
- Why this job: Be at the forefront of AI innovation while collaborating with diverse teams in a dynamic environment.
- Qualifications: Undergraduate degree in computer or data science; mid-level NLP and AI experience required.
- Other info: Fully paid training and equipment provided; travel to UK and European sites once a month.
The predicted salary is between 38000 - 51000 £ per year.
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Job Description – Salesforce AI Business Lead, EU Customer Relationship Center (042MB)
Salesforce AI Business Lead
Salary – up to £45,500 per annum
Hours – Monday to Friday 8.30am to 5.00pm
Hybrid – 2 days office/3 days home, plus you must be willing to travel 1 day per month between UK and European sites.
Fully paid training and equipment provided
As Salesforce AI Business Lead at Dunton , Essex , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
- Oversee the definition and implementation of AI features for the EU CRC from a business perspective. Identify opportunities to leverage AI to improve efficiency, customer experience, and operational effectiveness.
- Define comprehensive requirements for new AI features, breaking them down into manageable, incremental phases for development.
- Establish clear guardrails and rules for AI functionality, ensuring responsible and ethical AI usage.
- Define and specify the data access requirements for AI models, minimizing the risk of \”hallucinations\” by ensuring access to relevant and accurate data sources.
- Write detailed user stories to guide the development process, ensuring alignment with business objectives and user needs.
- Develop training content for new AI features, focusing on effective use and interpretation of AI-generated outputs.
- Conduct extensive testing of AI features, collaborating with contact center agents to validate accuracy and user experience.
- Evaluate new Salesforce AI offerings and propose innovative use cases to enhance CRC operations.
- Support discussions with the German Workers Council and other relevant stakeholders regarding AI implementation.
- Utilize reports and dashboards to monitor the performance of implemented AI features.
- Work closely with the AI architect, Salesforce administrators, and development team to ensure seamless integration and optimal performance of AI features.
- Perform UAT & smoke testing of new functionality or system changes.
- Provide Operations and Management with analysis.
- Act as a liaison between Operations and the Salesforce team to define changes to system requirements.
- Work closely with the Learning and Development team to build training of the new functionality or system changes.
- Partner with Salesforce dedicated trainer to provide guidance and support to agents in use of the Salesforce application.
- Work hand in hand with counterpart to cover the needs of all hubs.
What You Bring to the Role:
- Undergraduate University degree in computer or data science, or related field.
- Mid-Level background in Natural Language Processing (NLP) and deep learning.
- Mid-Level experience working with different AI capabilities.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Demonstrated ability to lead projects independently.
- A passion for staying up-to-date with the latest advancements in NLP and AI technologies.
- Analytical thinker with great attention to detail.
- Ability to articulate user needs and communicate with developers as required.
- Quick thinker and ability to take initiative.
- IT literate.
- Knowledge of EU Contact Centre processes.
- Good problem solving and analytical skills.
- Organised and able to navigate through multiple requests across several communication channels.
- Ability to work in a team environment as well as autonomously.
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
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Salesforce AI Business Lead, EU Customer Relationship Center employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce AI Business Lead, EU Customer Relationship Center
✨Tip Number 1
Familiarize yourself with the latest advancements in Natural Language Processing (NLP) and AI technologies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview.
✨Tip Number 2
Network with professionals in the AI and Salesforce communities. Attend relevant webinars or local meetups to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led projects involving AI features or NLP. Highlight your analytical skills and ability to communicate user needs effectively to developers.
✨Tip Number 4
Research the EU Contact Centre processes and be ready to discuss how AI can enhance these operations. Showing your understanding of the industry will demonstrate your commitment and suitability for the role.
We think you need these skills to ace Salesforce AI Business Lead, EU Customer Relationship Center
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Salesforce AI Business Lead position. Understand the key responsibilities and required skills, especially in AI, NLP, and project management.
Tailor Your CV: Customize your CV to highlight relevant experience in AI, Natural Language Processing, and any leadership roles you've held. Make sure to include specific examples of projects you've led or contributed to that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for AI and customer experience. Mention how your background aligns with the company's goals and culture, and why you are excited about this opportunity.
Showcase Your Communication Skills: In your application, emphasize your excellent communication skills. Provide examples of how you've successfully collaborated with cross-functional teams and articulated user needs to developers, as this is crucial for the role.
How to prepare for a job interview at Percepta LLC
✨Show Your AI Knowledge
Make sure to highlight your understanding of AI technologies, especially in Natural Language Processing and deep learning. Be prepared to discuss how you've applied these concepts in previous roles or projects.
✨Demonstrate Communication Skills
Since the role requires collaboration with cross-functional teams, practice articulating your thoughts clearly. Use examples from your past experiences where effective communication led to successful project outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of specific instances where you identified opportunities for improvement and how you implemented solutions.
✨Understand the Company Culture
Research Dunton's unique culture and values. Be ready to explain how your personal values align with theirs and how you can contribute to creating amazing customer experiences.
