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- Tasks: Lead the people strategy and transform People and Culture across EMEA.
- Company: Join TTEC, an award-winning company focused on amazing employee experiences.
- Benefits: Competitive salary, health programmes, remote work, and career growth opportunities.
- Why this job: Make a real impact in shaping a positive workplace culture.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
- Other info: Remote role with travel opportunities across EMEA.
The predicted salary is between 43200 - 72000 £ per year.
Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it’s a great time to join our EMEA team.
The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
What you’ll be doing
- Assist with the development of the annual global human capital strategic plan.
- Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site.
- Ensures site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities.
- Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrates with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals.
- Oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
What You Bring
- Bachelor’s Degree or similar qualification.
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos.
- A hands-on approach to HR Operations or similar experience in a fast-paced environment.
What We Offer
- Competitive salary package including variable incentive bonus opportunity.
- Health and wellness program, including employee assistance.
- Learning and career growth opportunities via our global footprint.
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities.
- Work from home with travel when needed.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and allows every individual to bring value to the table in their own unique way.
People and Culture Director BPO - EMEA employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Director BPO - EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them how your experience aligns with their mission, especially in creating amazing customer experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in People and Culture can transform their organisation. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace People and Culture Director BPO - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People and Culture Director role. Highlight your experience in BPO or similar CX services, and show us how you can drive employee engagement and performance across EMEA.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led HR teams in diverse geographies and how you've implemented strategies that positively impacted employee satisfaction and business results.
Be Detail-Oriented: Since this role is all about executing TTEC’s P&C Strategy effectively, make sure your application reflects your attention to detail. Use clear examples to demonstrate how you've successfully managed compliance and optimised employee-related margins in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to transform People and Culture in EMEA.
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Before the interview, dive deep into TTEC's mission and values. Understand their approach to People and Culture, especially in a BPO context. This will help you align your answers with what they value most.
✨Showcase Your Experience
Be ready to discuss your previous roles in HR, particularly in BPO or similar environments. Highlight specific examples where you've driven employee engagement or improved performance across multiple geos in EMEA.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges in People and Culture. Think about scenarios involving employee satisfaction, compliance, or performance-driven culture, and prepare your responses with clear, actionable strategies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about TTEC's current initiatives in employee engagement or how they measure success in their People and Culture strategies. This shows your genuine interest in the role and the company.
