At a Glance
- Tasks: Manage parts orders and provide top-notch customer service to dealerships.
- Company: Join a leading automotive company focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Perfect for those looking to kickstart their career in customer relations.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: GCSE in English and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The main purpose of this role is to ensure that all parts orders which are queried with the team reach their respective dealers in the quickest timeframe possible. You will handle e-mails and queries from the CRC & Dealerships, providing a high quality, responsive and consistent service, thus promoting positive customer relationships for the client. You will have team and individual targets to encourage pro-active completion of the department’s targets. Excellent customer service and the development and maintenance of customer relationships are an integral part of the role along with ensuring the parts are expedited as necessary with consistent updates on the process along the way.
Duties and Responsibilities
- Learn and interrogate the numerous systems available to ensure that all queries are answered with best and most up-to-date information.
- Refer any urgent issues to the next level of escalation, recognising and ensuring that critically urgent cases are handled as such.
- Be responsible for handling any type of query that comes into the team's generic email inbox.
- Reviewing and approving/rejecting requests for vehicle hire and ensuring a case meets all the stringent criteria before deciding to approve.
- Taking ownership of any ongoing vehicle hire case, managing the case through to conclusion and ensuring it is escalated to the highest level, ensuring to minimise hire spend as much as possible.
- Reviewing incoming ‘down-time’ alerts, ensuring they’re given accurate information and escalated as necessary.
- Case-manage the down-time alerts so dealerships receive updates from start to finish on the journey of the part.
- Monitoring limited stock situations to ensure the stock is allocated to our oldest or most urgent cases, preventing the escalation of cases as much as possible.
- Be receptive to receiving new training or process changes to stay abreast of any changes within the parts supply and logistics network.
- Working closely with the Ford client and other Ford employees to come to a mutually beneficial solution for all parties.
- Raise in-depth quality checks to our depots in both Daventry and Germany so that the condition of parts can be checked if requested by a Ford dealer, feeding back to these dealers at the conclusion of these said checks.
- Adhere to company policies and procedures.
- Follow all health and safety rules and regulations.
- Other duties or projects as assigned by Team Leader / Operations Team.
Experience
- Entry level experience in customer relations or contact centre.
- Entry level user of MS Desktop applications and MS operating systems and office suite (Word, Excel, Access, PowerPoint, Outlook).
Education
- Educated to GCSE level in English language or equivalent.
Skills
- Strong communication skills, able to identify, confirm and action customer requirements.
- Excellent grammar and articulation, use of language.
- Understanding of excellent customer service.
- Desire to deliver high quality of service and conscientious attitude.
- Understanding of the benefits of a team environment.
- High attention to detail.
- Ability to use multiple computer systems to source information.
Parts Advisor employer: Percepta LLC
As a Parts Advisor with us, you will thrive in a dynamic and supportive work environment that prioritises excellent customer service and teamwork. Our company fosters a culture of continuous learning and development, offering ample opportunities for career growth while ensuring that you are equipped with the latest tools and training to excel in your role. Located in a vibrant area, we provide a unique advantage of being part of a collaborative team dedicated to delivering high-quality service to our clients, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer relations. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good grammar and articulation, so proofread your application before hitting send!
Tailor Your Application:Take a moment to customise your application for the Parts Advisor role. Mention specific skills or experiences that relate directly to the job description. This shows us you're genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Percepta LLC
✨Know Your Systems
Familiarise yourself with the various systems mentioned in the job description. Being able to discuss how you would interrogate these systems to provide accurate information will show your proactive approach and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Highlight your communication skills and ability to manage queries effectively, as this is crucial for maintaining positive relationships with clients and dealerships.
✨Attention to Detail
Demonstrate your high attention to detail by discussing specific instances where you’ve successfully managed complex cases or ensured accuracy in your work. This will reassure the interviewers that you can handle the responsibilities of monitoring stock and managing downtime alerts.
✨Team Player Mindset
Emphasise your understanding of teamwork and collaboration. Share experiences where you’ve worked closely with others to achieve a common goal, as this role requires working alongside the Ford client and other employees to find solutions.
