Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate your team to achieve performance goals while ensuring quality customer experiences.
- Company: Join TTEC, a certified Great Place to Work with a vibrant culture.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days of annual leave plus bank holidays.
- Why this job: Gain valuable management experience in a supportive and dynamic environment.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Access to on-site amenities, international travel opportunities, and regular team engagement activities.
The predicted salary is between 36000 - 60000 £ per year.
Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery - Team Lead working hybrid in the United Kingdom, Leeds, you will be a part of bringing humanity to business.
What You’ll be Doing
- Motivate your team to ensure they are on track to meet both TTEC and client metric performance goals.
- Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Provide regular and structured coaching and feedback, celebrating successes with recognition, and having difficult conversations when needed.
- Troubleshoot technology issues and support outage processes.
- Impact the financial health of our company by leading with compassion, helping retain employees, and influencing absenteeism and payroll information.
- Manage your team's workload effectively and proactively, ensuring high levels of productivity.
- Work collaboratively with the operational leadership and engagement team driving high levels of engagement.
What You Bring to the Role
- Demonstrable experience as Team Leader in customer service.
- Utilise time management skills for priority tasks to make informed decisions.
- Engage and support your team while focusing on overall team performance.
- Demonstrate empathetic leadership while handling conflicts with diverse team members.
- Customer-focused mindset to support high standards of service delivery.
- Effective communication fostering a positive approach and team outlook.
- Proficient in most Microsoft packages and generally tech savvy.
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community-minded organisation where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Performance bonus opportunities.
- Private Medical Insurance from day one.
- 25 Days of Annual leave + 8 Bank Holidays.
- Added benefits from the current client.
- Frequent Brand engagement days hosted on site.
- The opportunity to take part in VWG Head Office visits.
- Quarterly product and business updates.
- Opportunities for international travel to attend product updates.
- Access to on-site VWG vehicles through the EV Experience Program.
- Regular TTEC engagement days with themed activities.
- Dedicated engagement budgets to support team activities.
- On-site amenities including a fully equipped gym and modern breakout areas.
About TTEC
Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
VWG Team Lead, Service Delivery in Leeds employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Team Lead, Service Delivery in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTEC's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or resolved conflicts. These examples will show you're the empathetic leader TTEC is looking for.
✨Tip Number 3
Prepare questions that show your interest in the role. Ask about team dynamics or how they measure success. This not only shows you're keen but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TTEC family!
We think you need these skills to ace VWG Team Lead, Service Delivery in Leeds
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated others and tackled challenges, so share specific examples that showcase your leadership style.
Be Customer-Focused: Since we're all about making customers happy, it's crucial to demonstrate your customer service mindset. Use your application to explain how you've gone above and beyond for customers in the past, and how you plan to do the same with us.
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to the role of VWG Team Lead. We love seeing candidates who understand our company culture and values, so make sure to reflect that in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applicants who take the initiative!
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Before the interview, make sure you understand TTEC's mission and values. Familiarise yourself with their customer service approach and how they integrate technology with humanity. This will help you align your answers with what they value.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to motivate and mentor a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, resolving conflicts, and celebrating successes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of specific situations where you managed difficult conversations or improved team performance, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the tools you'll be using, or how success is measured in the role. This shows your genuine interest in the position and the company.
