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- Tasks: Lead a team to enhance customer satisfaction and achieve performance goals.
- Company: A large customer experience company with an inclusive work culture.
- Benefits: Personal development opportunities and performance bonuses.
- Why this job: Make a real impact by leading a dynamic team in a hybrid role.
- Qualifications: Strong leadership, customer service experience, and effective communication skills.
- Other info: Proficiency in Microsoft applications is a must.
The predicted salary is between 36000 - 60000 £ per year.
A large customer experience company is seeking a Service Delivery Team Lead in West Yorkshire. In this hybrid role, you will lead a team to drive customer satisfaction and engage with employees to meet performance goals.
Responsibilities include:
- Coaching associates
- Managing attendance
- Addressing customer escalations
Ideal candidates will have:
- Strong leadership and customer service experience
- Effective communication skills
- Proficiency in Microsoft applications
This position offers opportunities for personal development and a performance bonus as part of an inclusive work culture.
Hybrid Service Delivery Team Lead – Inspire & Deliver in Leeds employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Delivery Team Lead – Inspire & Deliver in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We can role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your skills during the interview. Bring examples of how you've successfully led teams or resolved customer issues. We want to paint a picture of our experience that aligns with their needs!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role!
We think you need these skills to ace Hybrid Service Delivery Team Lead – Inspire & Deliver in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership and customer service experience, as these are key for the Service Delivery Team Lead role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this hybrid role. Share specific examples of how you've driven customer satisfaction and engaged with teams in the past.
Showcase Your Communication Skills: Effective communication is crucial for this position. In your application, demonstrate your ability to convey ideas clearly and concisely, whether in writing or through examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role!
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Team Lead inside out. Familiarise yourself with customer service principles and leadership strategies. Brush up on your knowledge of Microsoft applications, as you'll likely be asked about your proficiency during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Think about specific situations where you coached associates or handled escalations effectively. This will demonstrate your capability to inspire and deliver results.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas well during the actual interview.
✨Emphasise Personal Development
Since the company values personal development, be ready to discuss how you’ve pursued growth in your career. Share any relevant training or courses you've taken, and express your enthusiasm for continuing to develop your skills in this new role.
