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- Tasks: Lead a team to enhance customer satisfaction and achieve performance goals.
- Company: A large customer experience company with an inclusive work culture.
- Benefits: Personal development opportunities and performance bonuses.
- Why this job: Make a real impact by leading a team and driving customer success.
- Qualifications: Strong leadership, customer service experience, and effective communication skills.
- Other info: Hybrid role in West Yorkshire with a focus on team engagement.
The predicted salary is between 36000 - 60000 £ per year.
A large customer experience company is seeking a Service Delivery Team Lead in West Yorkshire. In this hybrid role, you will lead a team to drive customer satisfaction and engage with employees to meet performance goals.
Responsibilities include:
- Coaching associates
- Managing attendance
- Addressing customer escalations
Ideal candidates will have:
- Strong leadership and customer service experience
- Effective communication skills
- Proficiency in Microsoft applications
This position offers opportunities for personal development and a performance bonus as part of an inclusive work culture.
Hybrid Service Delivery Team Lead – Inspire & Deliver employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Delivery Team Lead – Inspire & Deliver
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully led teams or resolved customer issues. We want to paint a picture of our experience that aligns with their needs.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Hybrid Service Delivery Team Lead – Inspire & Deliver
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and driven customer satisfaction. Use specific examples to showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit into our culture.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Team Lead inside out. Familiarise yourself with customer service principles and leadership strategies. Brush up on your knowledge of Microsoft applications, as you'll likely be asked about your proficiency during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer escalations. Highlight how you coached associates to improve performance and how you managed attendance effectively. This will demonstrate your capability to inspire and deliver results.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas well and engage with the interviewer.
✨Embrace the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their inclusive work environment and how you can contribute to personal development opportunities. Showing that you fit into their culture can set you apart from other candidates.
