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- Tasks: Manage customer accounts and provide technical support in a fast-paced environment.
- Company: Join Percepta, a global leader in delivering exceptional customer experiences since 2000.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and comprehensive benefits including private medical insurance.
- Why this job: Be part of a dynamic team that values growth, diversity, and excellent customer service.
- Qualifications: Fluent in English and German, with experience in customer service or software sales preferred.
- Other info: Onsite training provided, plus opportunities for career advancement and personal development.
The predicted salary is between 29000 - 38000 £ per year.
Location – Stratford, East London
Annual Salary £34,540 + Annual Performance Bonus + Company Benefits
Full Time - Hybrid – 2 days office/3 home
Onsite Training - Fully paid training and equipment provided
We are seeking a motivated and results-driven German Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team, based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or dealers. You will handle general inquiries, providing product knowledge, expertise, and support in resolving all product technical issues. You will share best practice examples to support upskilling customers in using the software product to gain operational efficiencies and/or cost benefits. Additionally, you will identify customers at risk of churn and work to convert them into product advocates through excellent customer service and outcomes.
Who we want?
- Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
- Multi-tasker who builds effective, positive relationships and enjoys working in a fast-paced environment.
- Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
- Logical thinker with professional maturity, willing to own responsibility and take accountability.
What you’ll be doing
- Develop and maintain relationships with key clients to understand their business needs and objectives.
- Identify opportunities for upselling and cross-selling products and services to enhance client value.
- Utilise Salesforce to track client interactions, manage accounts, and analyze sales data for strategic decision-making.
- Communicate effectively with clients regarding product updates, promotions, and issues.
- Collaborate with internal teams to ensure timely delivery of services and resolve client concerns.
- Prepare regular reports on account status, sales performance, and market trends for management review.
- Lead presentations and meetings with clients to discuss goals and how our solutions can help achieve them.
What you need to bring to the role
- Verbal and written fluency in English and German at C1/C2 level.
- Practiced contact centre or customer service experience preferred; transferable experience considered.
- Proven experience in software sales or account management roles.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Emotional intelligence, curiosity, adaptability, and flexibility.
- Logical thinker with professional maturity, ownership, and accountability.
- Ability to build effective relationships and work in a fast-paced environment.
- Strong communication skills, both verbal and written, to engage effectively at all client levels.
- Proactive problem-solving skills focused on delivering excellent customer service.
- Ability to work independently and as part of a team.
If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.
What You Can Expect
- 22 days of annual leave to start, increasing by 1 day on each anniversary for the first 5 years, up to a maximum of 27 days plus bank holidays.
- Life assurance of 4x annual salary.
- Contributory pension scheme.
- Private medical insurance.
- Comprehensive travel insurance for you and your family.
- Discounts on new vehicles.
- Employee Assistance Program (EAP).
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta operates contact centers worldwide, delivering frictionless customer experiences. Our core values are the heartbeat of our organization, guiding us daily. As part of our team, you can expect:
- Culture of Service: To be treated like you are the customer from day one.
- Teamwork: Belonging to a supportive environment that encourages growth and values your contributions.
- Respect: A dependable team that gives full attention and accountability.
- Proactivity: Solution-oriented colleagues striving to improve themselves and the organization.
- Career Growth: Numerous learning opportunities for aspiring professionals.
- Diversity: Be part of a diverse, community-minded organization that values fun and inclusion.
German Bilingual Software Account Manager (Automotive) employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Bilingual Software Account Manager (Automotive)
✨Tip Number 1
Familiarise yourself with the automotive software industry. Understanding the latest trends and technologies will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Salesforce skills. Since proficiency in CRM software is highly desirable, being able to demonstrate your experience or knowledge of Salesforce can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or improved client satisfaction, as this aligns perfectly with the job's requirements.
✨Tip Number 4
Practice your communication skills in both English and German. Being bilingual is a key requirement, so ensure you're comfortable discussing technical topics in both languages to impress during the interview.
We think you need these skills to ace German Bilingual Software Account Manager (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service, particularly in the software or automotive sectors. Emphasise your bilingual skills in German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed client accounts or resolved technical issues in the past.
Highlight Technical Skills: Since the role involves using Salesforce and providing technical support, be sure to mention any experience you have with CRM systems and your technical proficiency. This will demonstrate your capability to handle the responsibilities of the position.
Showcase Soft Skills: In your application, highlight your emotional intelligence, adaptability, and problem-solving skills. These traits are essential for managing client relationships and ensuring customer satisfaction, which are key aspects of the job.
How to prepare for a job interview at Percepta LLC
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service or account management. Be ready to share specific examples of how you've successfully resolved customer issues or improved client satisfaction, as this will show your ability to excel in a customer-focused role.
✨Familiarise Yourself with Salesforce
As proficiency in Salesforce is highly desirable, take some time to familiarise yourself with its features and functionalities. If you have prior experience using similar CRM software, be sure to mention it and discuss how you used it to manage accounts and track interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of situations where you had to adapt quickly or handle difficult clients, and be ready to explain how you approached these challenges and what the outcomes were.
