FCS Operations Coordinator

At Percepta, we bring first-class service across each market we support. As FCS Operations Coordinator in the United Kingdom, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Contract Type: Full-Time, Permanent

Working Hours: 8am to 4pm Monday to Friday, 37.5 hours per week, Hybrid 2 days onsite/3 days work from home

What You’ll Be Doing:

• This role will work across our client’s Sales (FCS), Material Planning & Logistics (MP&L) and Purchasing Teams as an Operations Coordinator.
• You will be responsible for increasing sales via proactive interaction with customers through phone, chat and e-mail communications tracked through Salesforce.
• Producing quotes for our client’s customers and will be accountable for all their allocated account activities.
• This role will also handle activities that extend into the MP&L and Purchase area in FCS and use internal systems to schedule parts using CMMS and Rapid systems.
• Liaising closely with the FCS consolidators and following up on non-shipped parts from Suppliers, FCSD or our client’s plants.
• Using internal systems to analyse the most pragmatic and feasible route to source parts following enquiries from customers.
• Liaising with product development, purchasing, finance, sales and marketing to ensure an accurate and timely response is provided to the customer.

During a Typical Day, You’ll:

• Utilise product and system knowledge to provide pricing and fulfilling the customer’s request.
• Update internal systems and databases such as Salesforce and using other systems to research parts and source information.
• Ensure that all data entered into an internal system is correct to minimise any impact to pricing and invoicing for FCS quotes to customers.
• Ensure all pricing forms follow the FCS rules and approval processes.
• Liaise with MP&L and Purchasing Team for sourcing enquiries.
• Check through and correct any errors on pricing quotes.
• Create quotes for customers as required.
• Develop new sales opportunities and follow up accordingly.

What You Bring to the Role:

• Previous Entry Level experience in Administration & Sales is essential.
• Good level of IT skills – using Microsoft Word, Excel, Outlook. Salesforce desirable.
• Automotive parts experience is beneficial.
• Some knowledge of the automotive supply chain functions is desirable but not essential.
• Customs and export knowledge desirable but not essential.
• Ability to work to tight deadlines.

What You Can Expect:

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Company pension.
• Life Assurance 4 x annual salary.
• Contributory pension scheme.
• Private Medical and Insurance and discounted dental scheme.
• Comprehensive travel insurance for you and family in line with Scheme rules.
• Discounts on brand new vehicles.
• Employee Assistance Program (EAP).
• Cycle to work scheme.
• Free On-site parking.

About Percepta:

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work:

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.