Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create amazing customer experiences and solve problems for a leading automotive brand.
- Company: Join Percepta, a global leader in customer service with a unique culture.
- Benefits: Enjoy competitive salary, annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Make a real impact by helping customers and building connections every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
The predicted salary is between 27275 - 27275 £ per year.
At Percepta, we bring first-class service across each market we support. As a CX Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time/Part-time, Permanent, hybrid, 2 days onsite/3 days home
Working Hours: 37.5 hours per week, on a weekly rotational shift pattern. Full time - between 8am and 6pm - Monday to Friday and occasional Saturdays (Approx 1 in 6). Part time - Monday to Friday 9am - 2pm or 09:30am - 2:30pm and occasional Saturdays (Approx 1 in 6).
Salary: £27,275 plus Annual Performance Bonus
Training: Must be available to attend training from Monday 13th April until Friday 29th May.
Start Date: Monday 13th April 2026
Love helping people and solving problems? This role is for you! We’re looking for Customer Experience Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand. In this role, you will take ownership of customer cases from first contact through to full resolution, ensuring a smooth and positive experience at every stage. You’ll work to reduce vehicle off-road time by proactively coordinating support and keeping customers fully informed throughout the repair process. You will also provide guidance when repair delays occur, including issues related to parts availability, dealer concerns, and complaint handling. In addition, you’ll review and respond to requests for financial support on vehicles outside of warranty, carefully balancing customer needs with business policies. Collaboration will be key, as you work closely with internal teams across the organisation to share information, resolve complex cases, and deliver the best possible outcomes for customers.
During a Typical Day, You’ll:
- Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat
- Act as a go-to expert on vehicle products, services, and support resources
- Build trust by listening, understanding, and following through on customer needs
- Liaise with dealerships, technical support, and internal teams to ensure issues are resolved
- Document cases in our CRM system and ensure updates are timely and accurate
- Use tools like service plans and goodwill options to keep customers happy
- Participate in customer-focused campaigns or service improvement projects
- Stay calm, professional, and positive even when things get tough
- Genuinely enjoy talking to people and making their day easier
- A natural communicator, both written and verbal, with great attention to detail
- Experience in customer service or a contact center
- Can juggle multiple tasks and priorities while staying cool under pressure
- Tech savvy, comfortable with MS Office, email, and can quickly learn new systems
- Team player who jumps in to support colleagues and solve problems together
What You Can Expect:
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and Discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
A Bit More About Your Role:
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our Values:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.
Customer Experience Specialist (Automotive) in Essex employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Automotive) in Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll need to be a pro at talking to people. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past where you turned a tough situation into a positive outcome. This will help you stand out as someone who can handle challenges with ease.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Percepta family and contributing to their mission of delivering amazing customer experiences.
We think you need these skills to ace Customer Experience Specialist (Automotive) in Essex
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for helping customers shine through. Share specific examples of how you've made a positive impact in previous roles, especially in customer service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Experience Specialist role. Use keywords from the job description to show we’re on the same page!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We want to see your personality, but also your ability to communicate effectively—just like you would with a customer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Percepta LLC
✨Know the Company Inside Out
Before your interview, take some time to research Percepta and its values. Understand their commitment to customer service and how they create amazing experiences. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Experience Specialist, you'll need to demonstrate your ability to solve problems on the spot. Prepare examples from your past experiences where you've successfully resolved customer issues or improved a process. This will highlight your skills and make you stand out as a candidate.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. Respond thoughtfully and ensure you address the specific points raised. This not only shows your communication skills but also reflects your ability to connect with customers, which is crucial for this role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview, as they may want to see how you handle real-life customer interactions. Prepare by thinking about how you would approach common customer issues, keeping in mind the importance of empathy and clear communication.