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- Tasks: Lead the People and Culture strategy for a dynamic BPO organisation across EMEA.
- Company: Join TTEC, an award-winning company known for its amazing culture and employee experience.
- Benefits: Enjoy competitive salary, health programmes, and remote work flexibility.
- Why this job: Transform workplace culture and make a real impact on employee satisfaction.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
- Other info: Remote role with opportunities for travel and career growth.
The predicted salary is between 43200 - 72000 £ per year.
Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it’s a great time to join our EMEA team. The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
What you’ll be doing
- Assist with the development of the annual global human capital strategic plan.
- Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site.
- Ensure site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities.
- Ensure that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrate with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals.
- Oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
Why You? What You Bring
- Bachelor’s Degree or similar qualification.
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos.
- A hands-on approach to HR Operations or similar experience in a fast-paced environment.
What We Offer
- Competitive salary package including variable incentive bonus opportunity.
- Health and wellness program, including employee assistance.
- Learning and career growth opportunities via our global footprint.
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities.
- Work from home with travel when needed.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and allows every individual to bring value to the table in their own unique way.
People and Culture Director BPO - EMEA in England employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Director BPO - EMEA in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your personality shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise and engaging – we want to hear your story!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind. Plus, it shows you’re genuinely interested in the role. Apply through our website for the best chance!
We think you need these skills to ace People and Culture Director BPO - EMEA in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People and Culture Director role. Highlight your experience in BPO or similar CX services, and show how your skills align with TTEC's mission to deliver amazing customer experiences.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led HR teams across multiple geos in EMEA. This is your chance to demonstrate how you can drive performance and create a positive workplace culture.
Be Detail-Oriented: Since this role is all about executing TTEC’s P&C Strategy effectively, make sure to highlight your attention to detail. Mention any specific strategies you've implemented that improved employee engagement or reduced attrition.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We’re excited to see what you bring to the table!
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Before the interview, dive deep into TTEC's mission and values. Understand their approach to People and Culture, especially in a BPO context. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your leadership in HR across multiple geographies. Highlight how you've driven employee engagement and performance in a fast-paced environment, as this is crucial for the People and Culture Director position.
✨Ask Insightful Questions
Come prepared with questions that reflect your understanding of the role and the company. Inquire about their current challenges in employee engagement or how they measure success in their People and Culture strategies. This shows your proactive mindset and genuine interest.
✨Emphasise Cultural Fit
TTEC values diversity and inclusion, so be ready to discuss how you can contribute to a positive workplace culture. Share your thoughts on fostering an inclusive environment and how you've successfully implemented such initiatives in your previous roles.
