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- Tasks: Advise on employee relations, manage performance, and foster a positive workplace culture.
- Company: Join Percepta, a leader in customer loyalty with a unique culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Make a real impact on employee engagement and workplace inclusivity.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law required.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
At Percepta, we bring first-class service across each market we support. As an Employee Relations Business Partner in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent, Hybrid 3 days office/2 home
Working Hours: 40 hours per week, Monday to Friday 8.30am to 5.00pm (regular travel required between Daventry, NN11 and Dunton, SS15)
Salary: Up to £40,000 per annum
What You’ll Be Doing:
- Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
- Partner with HR and leaders to identify trends and implement proactive people solutions.
- Ensure compliance with UK employment law, ACAS guidance, and internal policies.
- Lead or support complex ER investigations in collaboration with HR and Legal.
- Support managers with case management, documentation, and fair resolution of issues.
- Contribute to engagement, retention, and development initiatives across the contact centre.
- Help refine policies and build manager capability through training and guidance.
- Promote Percepta’s values, fostering fairness, inclusion, and respect in all interactions.
What You Bring to the Role:
- Proven experience in employee relations within a fast-paced, operational environment — ideally with contact centre or high-volume workforce exposure.
- Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management.
- Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
- Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
- Able to manage multiple priorities under pressure while maintaining a proactive, solution-focused approach.
- Experienced in coaching and developing managers in effective people practices.
- Commercially aware, aligning ER advice with operational goals and business outcomes.
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
Right to Work: Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Employee Relations Business Partner employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Business Partner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how you align with their mission, especially around teamwork and inclusion—this will make you stand out!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Employee Relations Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Business Partner role. Highlight your experience in employee relations, especially in fast-paced environments, and showcase your knowledge of UK employment law. We want to see how your skills align with our values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core values like teamwork and respect. Keep it concise but impactful—let us know why you’re the perfect fit for Percepta.
Showcase Your Communication Skills: As an Employee Relations Business Partner, strong communication is key. In your application, demonstrate your ability to influence and advise at all levels. Use clear, professional language and make sure your writing reflects your confidence and integrity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Percepta LLC
✨Know Your Employment Law
Brush up on UK employment law and ACAS guidance before your interview. Being able to discuss these topics confidently will show that you understand the legal framework surrounding employee relations, which is crucial for the role.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached managers in previous roles. Highlight specific situations where your guidance led to improved performance or resolution of issues, as this aligns with the expectations of the Employee Relations Business Partner position.
✨Emphasise Cultural Fit
Familiarise yourself with Percepta’s core values: Teamwork, Respect, Proactivity, and a Culture of Service. Be ready to share how your personal values align with theirs and provide examples of how you've embodied these principles in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in high-pressure situations. Think through potential employee relations challenges and how you would approach them, demonstrating your proactive and solution-focused mindset.
