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For Companies At a Glance
- Tasks: Support customers in Dutch and English via phone, email, and chat.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Enjoy remote work, competitive salary, and generous holiday allowance.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Use your language skills daily while helping customers feel confident.
- Qualifications: Fluency in English and Dutch, strong customer service skills required.
The predicted salary is between 28691 - 30691 £ per year.
Location: Remote - England (with occasional travel to our Daventry location)
Job Type: Full-time; Permanent
Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)
Work From Home—While Using Your Dutch Every Day
If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career. You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.
What You’ll Be Doing
- You’ll be the person customers turn to when they need help.
- Support customers in Dutch and English across phone, email, and chat.
- Listen carefully and understand what matters to them.
- Explain solutions clearly and with empathy.
- Work with other teams to resolve more complex situations.
- Follow up so customers feel supported from start to finish.
You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.
Why This Role Works Well for Dutch Speakers
- You’ll work remotely from anywhere in England.
- You’ll use your Dutch every day in real conversations.
- You’ll connect with customers from the Benelux region.
- You’ll be part of a multilingual, international team.
- You can grow your career in the UK while staying connected to your language and culture.
What You Bring to the Role
- High School/Secondary School Qualification (or similar).
- Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar).
- Strong customer service and relationship‑building skills.
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions‑focused mindset.
What You Can Expect
- 22 days holiday (rising to 27 with service) + bank holidays.
- Bonus of £1,500–£2,000 per year.
- Fully remote working (with occasional site visits).
- Company Pension.
- Life Assurance (4x Annual Salary).
- Private medical coverage and discounted dental.
- Comprehensive travel insurance for you and your family.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Discounts on new vehicles.
- Training & Development Programs (Percepta College).
What A Typical Schedule Looks Like
You’ll work 40 hours per week on a rotating schedule:
- Monday–Friday: between 7:00 AM – 5:00 PM.
- 1 in 6 Saturdays: 7:30 AM – 4:00 PM.
Start times may vary. You’ll receive your schedule in advance so you can plan your time.
A Quick Note on Location
You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of: From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.
Important to Know
You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role.
Customer Service Advisor (Bilingual English/Dutch) in Daventry employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Bilingual English/Dutch) in Daventry
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a mate or in front of the mirror. Focus on how you’d explain your customer service skills and your bilingual abilities in Dutch and English.
✨Tip Number 3
Show off your personality! When you’re chatting with potential employers, let your passion for helping customers shine through. They want to see that you’re not just about solving problems but also about making connections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to make an impact.
We think you need these skills to ace Customer Service Advisor (Bilingual English/Dutch) in Daventry
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about using your Dutch and English, make sure to highlight your language proficiency in your application. Use both languages where appropriate to demonstrate your fluency and comfort level.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific skills or experiences that relate directly to customer service and problem-solving, as these are key to the role.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Use a conversational tone and show us how you connect with customers, as empathy is crucial in this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Percepta LLC
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or writing a brief email response in Dutch.
✨Know the Company and Its Values
Research the company’s mission and values, especially how they relate to customer service. Be ready to discuss how you can embody these values in your role as a Customer Service Advisor, showing that you’re not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Common Customer Scenarios
Think about potential customer issues you might encounter and how you would resolve them. Prepare examples from your past experiences where you successfully helped customers, focusing on your problem-solving skills and empathy.
✨Showcase Your Tech Savviness
Familiarise yourself with common CRM systems and digital platforms, as these will be part of your daily tasks. During the interview, mention any relevant experience you have with technology and how you can quickly adapt to new tools, which is crucial for remote work.