Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in Dutch and English via phone, email, and chat.
- Company: Join a dynamic, multilingual team with a focus on customer satisfaction.
- Benefits: Enjoy remote work, competitive salary, bonuses, and generous holiday allowance.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Use your Dutch daily while helping customers and building your career.
- Qualifications: Fluency in English and Dutch, strong customer service skills required.
The predicted salary is between 28691 - 30691 ÂŁ per year.
Location: Remote - England (with occasional travel to our Daventry location)
Job Type: Full-time; Permanent
Salary Range: ÂŁ28,691 - ÂŁ30,691 (includes language premium and OTE earnings of ÂŁ1,500 - ÂŁ2,000 annually)
Work From Home—While Using Your Dutch Every Day
If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career. You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.
What You’ll Be Doing
- You’ll be the person customers turn to when they need help.
- When something isn’t working as expected, you’ll step in and guide them to a solution.
- Support customers in Dutch and English across phone, email, and chat.
- Listen carefully and understand what matters to them.
- Explain solutions clearly and with empathy.
- Work with other teams to resolve more complex situations.
- Follow up so customers feel supported from start to finish.
You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.
Why This Role Works Well for Dutch Speakers
- You’ll work remotely from anywhere in England.
- You’ll use your Dutch every day in real conversations.
- You’ll connect with customers from the Benelux region.
- You’ll be part of a multilingual, international team.
- You can grow your career in the UK while staying connected to your language and culture.
What You Bring to the Role
- High School/Secondary School Qualification (or similar).
- Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar).
- Strong customer service and relationship‑building skills (you don’t need automotive experience—you’ll learn that with us).
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions‑focused mindset.
What You Can Expect
- 22 days holiday (rising to 27 with service) + bank holidays.
- Bonus of £1,500–£2,000 per year.
- Fully remote working (with occasional site visits).
- Company Pension.
- Life Assurance (4x Annual Salary).
- Private medical coverage and discounted dental.
- Comprehensive travel insurance for you and your family.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Discounts on new vehicles.
- Training.
Customer Service Advisor (Bilingual English/Dutch) employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Bilingual English/Dutch)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Remember, it’s all about showcasing your problem-solving skills and empathy—traits that are key for a Customer Service Advisor.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your interest in the company right from the start.
We think you need these skills to ace Customer Service Advisor (Bilingual English/Dutch)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about using your Dutch and English, make sure to highlight your language proficiency in your application. Use both languages where appropriate to demonstrate your fluency and comfort level.
Tailor Your Application: Take a moment to read through the job description and tailor your CV and cover letter accordingly. We want to see how your skills and experiences align with what we’re looking for, so don’t be shy about making those connections clear!
Be Personable: Customer service is all about building relationships, so let your personality shine through in your written application. Share a bit about yourself and why you’re passionate about helping customers—this will help us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Percepta LLC
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or writing sample.
✨Know the Company and Its Values
Research StudySmarter and understand our mission and values. Be ready to discuss how your personal values align with ours and how you can contribute to our customer service goals, especially in supporting customers from the Benelux region.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare examples of how you would handle difficult situations, showing your problem-solving skills and empathy. This will help you demonstrate your ability to support customers effectively.
✨Showcase Your Tech Savviness
Familiarise yourself with Microsoft Office and CRM systems, as these are essential tools for the job. Be prepared to discuss your experience with digital platforms and how you manage multiple tasks efficiently, as this will highlight your organisational skills.