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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support in a dynamic, bilingual environment.
- Company: Join Percepta, a global leader in customer loyalty and service.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a unique culture while making a real impact on customer satisfaction.
- Qualifications: Bilingual in Norwegian and English with strong customer service skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Overview
CUSTOMER EXPERIENCE UNIVERSAL AGENT – NORWEGIAN BILINGUAL
At Percepta, we bring first-class service across each market we support. As a CX Universal Agent in the United Kingdom, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Hybrid – 1 day per week onsite, weekly 8 hr shifts between 7am – 8pm, Lates and Saturdays included.
Location: Daventry, NN11
Salary: £32,000 per annum plus Annual Performance Bonus
Responsibilities
- Implement our client’s Norway customer care strategy in the UK, by telephone and written customer and dealer contact to ensure customer satisfaction.
- Ensuring accessibility and handling of incoming contacts (telephone, written, live chat).
- Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
- Act as a resource of all product knowledge and service support.
- Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner.
- Explain the range of products and accessories.
- Support in the event of late delivery of new vehicles and spare parts.
- Support for mobile communication inquiries (SYNC, Bluetooth, OTA, client software applications, connected vehicles and our client’s Connected Wallbox).
- Support for dealer and end-user inquiries about battery-powered vehicles.
What You Bring to the Role
- Further Education, College or similar experience
- Practiced experience in a Contact Centre or Customer Service role.
- Strong customer service, interpersonal and relationship building skills
- Ability to influence the opinion of others through verbal and/or written correspondence
- Excellent oral and written communication skills, with good command of grammar and punctuation
What You Can Expect
- 30 days Annual leave (to include Norwegian public and bank holidays)
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
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Customer Experience Universal Agent - Norwegian Bilingual employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Universal Agent - Norwegian Bilingual
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Universal Agent, you'll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Experience Universal Agent - Norwegian Bilingual
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is for a Norwegian bilingual agent, make sure to highlight your language proficiency in both your written application and CV. We want to see how well you can communicate in Norwegian and English, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and align your experience with the responsibilities listed. We love it when applicants show us they understand what we’re looking for and how they fit into our culture.
Be Personable and Professional: Your written application should reflect your personality while maintaining professionalism. We’re all about creating amazing customer experiences, so let your enthusiasm shine through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Percepta LLC
✨Know Your Customer Experience
Before the interview, brush up on customer service principles and how they apply to the role. Understand what it means to create a remarkable customer experience and be ready to share examples of how you've done this in the past.
✨Show Off Your Language Skills
Since this role requires Norwegian bilingual skills, practice speaking and writing in Norwegian. Be prepared to demonstrate your language proficiency during the interview, whether through direct conversation or written exercises.
✨Familiarise Yourself with the Products
Get to know the products and services offered by the company. Research common customer inquiries related to battery-powered vehicles and mobile communication features, so you can confidently discuss them during your interview.
✨Emphasise Relationship Building
Highlight your interpersonal skills and ability to build trust with customers. Prepare specific examples of how you've successfully managed customer relationships in previous roles, showcasing your ability to listen actively and respond effectively.
