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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support across various channels.
- Company: Join Percepta, a global leader in customer loyalty and service.
- Benefits: Enjoy 31 days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a unique culture while making a real impact on customer satisfaction.
- Qualifications: Bilingual in Norwegian and English with strong customer service skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At Percepta, we bring first-class service across each market we support. As a Customer Experience Universal Agent in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Hybrid – 1 day per week onsite
Shifts: Weekly rotating pattern - Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)
What You’ll Be Doing
- Implement our client’s Norway’s customer care strategy in the UK, across telephone and written channels.
- Deliver an exceptional customer experience by handling inquiries from customers and dealers, providing expert product and service support, and ensuring timely, professional resolution of cases.
- Act as a key liaison between customers, dealers, and internal stakeholders.
- Take ownership of each interaction, build trust and enthusiasm for our client’s brand, and contribute to continuous improvement through strong follow-up, collaboration, and effective use of CRM and customer satisfaction tools.
During a Typical Day, You’ll
- Ensure accessibility and handling of incoming contacts (telephone, written, live chat).
- Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
- Act as a resource of all product knowledge and service support.
- Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner.
- Explain the range of products and accessories.
- Support in the event of late delivery of new vehicles and spare parts.
- Support for mobile communication inquiries (SYNC, Bluetooth, OTA, client software applications, connected vehicles and our client’s Connected Wallbox).
- Support for dealer and end-user inquiries about battery-powered vehicles.
What You Bring to the Role
- Further Education, College or similar experience.
- Practiced experience in a Contact Centre or Customer Service role.
- Strong customer service, interpersonal and relationship building skills.
- Ability to influence the opinion of others through verbal and/or written correspondence.
- Excellent oral and written communication skills, with good command of grammar and punctuation.
What You Can Expect
- 31 days Annual leave (to include Norwegian public and bank holidays).
- Company pension.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private Medical and Insurance and discounted dental scheme.
- Comprehensive travel insurance for you and family in line with Scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Free On-site parking.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Experience Universal Agent (Bilingual Norwegian) employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Universal Agent (Bilingual Norwegian)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Universal Agent, you'll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle inquiries effectively and build trust.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company while you’re at it!
We think you need these skills to ace Customer Experience Universal Agent (Bilingual Norwegian)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create amazing experiences for customers, just like you'll be doing with us!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use proper grammar and punctuation, as this reflects your communication skills, which are super important for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description by mentioning specific skills and experiences that match what we’re looking for. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Percepta LLC
✨Know Your Customer Experience
Familiarise yourself with the principles of exceptional customer service. Understand how to build trust and enthusiasm in customer interactions, as this role is all about creating amazing experiences for customers.
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services you'll be supporting. This includes knowing about battery-powered vehicles and mobile communication inquiries. Being knowledgeable will help you answer questions confidently during the interview.
✨Practice Your Communication Skills
Since this role requires excellent oral and written communication skills, practice articulating your thoughts clearly. You might even want to prepare answers to common interview questions, focusing on how you can influence others through your communication.
✨Show Your Team Spirit
Percepta values teamwork and collaboration, so be ready to discuss examples of how you've worked well in a team. Highlight any experiences where you've supported colleagues or contributed to a positive work environment.