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- Tasks: Lead Salesforce CRM deployment and support across European hubs.
- Company: Percepta delivers global customer service with a focus on teamwork and growth.
- Benefits: Enjoy 25 days annual leave, private medical, and flexible remote work options.
- Why this job: Join a diverse team and make an impact in customer experiences while developing your career.
- Qualifications: Fluent in Spanish and English; relevant degree or experience required.
- Other info: Must be willing to travel regularly between UK and European sites.
The predicted salary is between 30000 - 40000 £ per year.
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Job Description – CRM Business Analyst – Spanish Bilingual (045QD)
CRM Business Analyst – Spanish Bilingual
EXTERNAL ADVERT WORDING
CRM Business Admin Analyst – Spanish Bilingual
Salary – Up to £37,260
Full-time (40 hours/week | Monday to Friday | 8.30am to 5.00pm | flexibility required for international meetings)
Must be willing to travel regularly between UK and European sites (min once per month)
No sponsorship available – applicants must have the right to work in the UK
At Percepta, we bring first-class service across each market we support. As Spanish Bilingual – CRM Business Admin Analyst at Dunton, Essex, you’ll be part of creating and delivering exceptional customer experiences while enjoying the satisfaction of being part of a unique culture.
We are seeking a flexible, proactive, reliable, and collaborative CRM Business Admin Analyst to support the EU CRC Business Administration team, focusing on Salesforce & GCCT across European CRC hubs.
What You’ll Be Doing:
This bilingual role in Spanish and English involves leading the deployment of Salesforce CRM across 5 hubs in 2025, supporting existing CRM systems, and providing post-go-live support to operational teams. Responsibilities include implementing configuration updates and collaborating with IT support.
During a Typical Day, You’ll:
- Support CRM users and configure permissions in Salesforce
- Manage user administration with European roles and permissions
- Create dashboards and reports for operational support
- Handle agent queries and incidents, escalating issues as needed
- Work with support teams to analyze errors and system behavior
- Provide feedback for system and training improvements
- Conduct UAT and smoke testing for system updates
- Provide data analysis and extracts for management
- Coordinate system requirements and training with relevant teams
- Support Salesforce AFR process and legacy data access
What You Bring to the Role:
- Fluent in written and verbal Spanish & English
- Relevant degree or experience
- Mid-level experience with CRM administration and data analysis
- Salesforce experience preferred, but not essential
- Experience with IT ticketing systems like Jira preferred
- Strong communication and problem-solving skills
- IT literacy and ability to manage multiple requests
- Knowledge of EU Contact Centre processes
- Ability to work independently and in teams
Other:
- Core hours in EU time zone
- Flexible schedule, including US time zone meetings
- Remote/hybrid work capability
What You Can Expect:
- Starting with 25 days annual leave, increasing to 30 days plus holidays
- Life assurance, pension, private medical, travel insurance
- Other benefits including vehicle discounts and EAP
About Percepta
Established in 2000, Percepta delivers customer service globally with a focus on values like service, teamwork, respect, and growth. We foster a diverse, supportive environment with opportunities for career development and a fun, inclusive culture.
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CRM Business Analyst - Spanish Bilingual employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst - Spanish Bilingual
✨Tip Number 1
Brush up on your Salesforce skills! Since this role involves supporting the deployment of Salesforce CRM, having a solid understanding of its functionalities will give you an edge. Consider taking a quick online course or reviewing tutorials to familiarise yourself with the platform.
✨Tip Number 2
Showcase your bilingual abilities! Make sure to highlight your fluency in both Spanish and English during any conversations or interviews. Practising common business phrases in both languages can also help you feel more confident when discussing your skills.
✨Tip Number 3
Familiarise yourself with EU Contact Centre processes. Understanding the specific challenges and operations within European contact centres will demonstrate your commitment to the role and your ability to contribute effectively from day one.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with others in the industry can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace CRM Business Analyst - Spanish Bilingual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM administration and data analysis. Emphasise any bilingual skills, particularly in Spanish and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Salesforce CRM. Mention specific experiences where you've successfully supported users or managed data analysis.
Highlight Relevant Skills: In your application, clearly outline your communication and problem-solving skills. Provide examples of how you've worked independently and collaboratively in previous roles, especially in a CRM context.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a Business Analyst role.
How to prepare for a job interview at Percepta LLC
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Spanish and English, make sure to practice your language skills. Be prepared to answer questions in both languages during the interview to demonstrate your proficiency.
✨Familiarise Yourself with Salesforce
Even if you don't have extensive experience with Salesforce, it's crucial to understand its basic functionalities. Research common features and be ready to discuss how you would approach CRM administration tasks using the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your analytical skills and how they can benefit the team at Percepta.
✨Understand the Company Culture
Percepta values teamwork, respect, and growth. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. This will help you convey your fit for the company culture during the interview.
