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For Companies At a Glance
- Tasks: Support customers using your bilingual skills and tech knowledge in a fast-paced environment.
- Company: Join Percepta, a global leader in delivering exceptional customer experiences since 2000.
- Benefits: Enjoy hybrid work, 22+ days leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a supportive team culture that values growth, diversity, and fun!
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
- Other info: Onsite training provided, plus opportunities for career growth and personal development.
The predicted salary is between 24000 - 42000 £ per year.
Location: Stratford, East London
Salary: £30,000 per annum
Full Time: Hybrid – 2 days office/3 days home
Onsite Training: Fully paid training and equipment provided
What You’ll Be Doing:
As a Bilingual Software Account Manager/Technical Support Specialist, you will provide world-class support to our client and their customers by utilizing your language skills, exceptional customer support experience, and technology-focused mindset. You will act as a Single Point of Contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or Dealers. You will handle general inquiries and provide product knowledge, expertise, and support in resolving all product technical issues. You will share best practices to help customers use the software product effectively, identifying customers at risk of churn and converting them into product advocates through excellent service.
Who We Want:
- Emotional intelligence, intellectual curiosity, adaptability, and flexibility
- Logical thinker with professional maturity, and a willingness to own responsibility and take accountability
- Multi-tasker who builds effective, positive relationships, and enjoys working in a fast-paced environment
What You Need to Bring to the Role:
- Verbal and written fluency in English and German to minimum HB2/C1 level, ideally C2
- Excellent communication skills (written, verbal, and listening), interpersonal and soft skills
- Contact Centre/Customer Service experience preferred, any transferable experience considered
- Excellent organizational, time management, and strong problem-solving skills
- Strong empathy along with an awareness of Customer/User loyalty drivers
- Ability to work well independently and as part of a team
- Proficient experience with CRM or other Customer databases and software
- Proven experience working with various databases, MS Office, any CRM software, and Telephony systems
- Experience coordinating multiple projects simultaneously
- Secondary school qualifications or similar: GCSE/O Grades/N/SVQ’s Level 1&2
What We Offer:
- 22 days annual leave to start, increasing by 1 day on the anniversary of the start date for the first 5 years, up to a maximum of 27 days annual leave plus bank holidays
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta:
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
- Culture of Service: to be treated like you are the customer from day one
- Teamwork: belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
- Respect: a team that is accountable, dependable, and gives you their full attention
- Proactive: to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth: lots of learning opportunities for aspiring minds
- Diversity: be a part of our growing diverse and community-minded organization that is all about having fun!
- Competitive Compensation: we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Bilingual Software Account Manager (German/English) employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Software Account Manager (German/English)
✨Tip Number 1
Brush up on your technical knowledge related to the software products you'll be supporting. Familiarise yourself with common issues and solutions, as this will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires fluency in both languages, engaging in conversations or mock interviews with friends or colleagues can help you feel more confident and articulate.
✨Tip Number 3
Research the automotive industry and the specific software products used by Percepta. Understanding the market and the challenges customers face will allow you to provide better insights during your interview.
✨Tip Number 4
Network with current or former employees of Percepta on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Bilingual Software Account Manager (German/English)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English, as well as any relevant experience in customer service or technical support. Emphasise your ability to communicate effectively with diverse audiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've successfully resolved customer issues in the past and how your skills align with the role's requirements.
Highlight Relevant Experience: In your application, focus on any previous roles that involved CRM systems or customer databases. Detail your experience in managing multiple projects and how you’ve built positive relationships with customers.
Showcase Soft Skills: Since emotional intelligence and adaptability are key traits for this role, include examples in your application that demonstrate your problem-solving abilities, empathy, and teamwork skills. This will help you stand out as a candidate.
How to prepare for a job interview at Percepta LLC
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service or technical support roles. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience, as this will show your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think critically and solve problems under pressure. The interviewer may present you with hypothetical situations related to customer inquiries or technical issues, so practice articulating your thought process clearly.
✨Express Your Adaptability
This position requires flexibility and the ability to multitask in a fast-paced environment. Share examples from your past experiences that illustrate your adaptability and how you've successfully managed multiple projects or tasks simultaneously.
