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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they get the most from our tech solutions.
- Company: Join Percepta, a leader in customer service with a unique culture.
- Benefits: Enjoy 22 days annual leave, private medical insurance, and career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences in the automotive tech space.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
- Other info: Flexible hybrid working environment with ongoing training and support.
The predicted salary is between 29000 - 38000 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support. As a Dutch Bilingual Customer Success Manager in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
Job Details
- Contract Type: Full‑Time, Permanent
- Working Hours: 40 hours per week, between 8am and 6pm, Monday to Friday.
- Hybrid: 3 days office / 2 days home.
- Salary: ÂŁ34,540 per annum plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
During a Typical Day, You’ll
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best‑practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role
- Fluent in Dutch & English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship‑building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confident engaging with customers, internal teams, and partners
- Customer‑first mindset with strong problem‑solving ability
- Relevant professional experience
What You Can Expect
- 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first‑class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily:
- Lead with humility – We listen first, lead with empathy, and stay grounded.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity.
- Leave it better – We take ownership and leave every process, person, and place better.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunity Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Software Account Manager - Dutch in Basildon employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Account Manager - Dutch in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to show off your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Software Account Manager - Dutch in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Account Manager role. Highlight your experience in customer success and account management, especially any relevant achievements that showcase your skills in driving adoption and resolving issues.
Show Off Your Language Skills: Since this role requires fluency in Dutch and English, don’t forget to mention your language proficiency clearly. If you have any certifications or experiences that demonstrate your bilingual abilities, include those too!
Be Personable and Professional: When writing your application, let your personality shine through while maintaining professionalism. We want to see your communication style and how you can engage with customers, so feel free to express your passion for customer service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Percepta LLC
✨Know Your Stuff
Make sure you understand the automotive technology solutions that Percepta offers. Familiarise yourself with their products and think about how you can help customers maximise their value. This will show your genuine interest and readiness to engage.
✨Show Off Your Language Skills
Since this role requires fluency in Dutch and English, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages, and don’t hesitate to switch between them if it feels natural.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully managed customer accounts or resolved issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you turned challenges into opportunities.
✨Emphasise Your People Skills
This role is all about building relationships, so highlight your strong listening and communication skills. Prepare to discuss how you adapt your communication style to different cultures and markets, as this will resonate well with Percepta's values.
