At a Glance
- Tasks: Create amazing customer experiences and optimise the post-sale journey for Dutch-speaking clients.
- Company: Join a dynamic team at Percepta, known for its unique culture and customer-first approach.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and discounts on brand new vehicles.
- Other info: Flexible remote work with occasional travel to Germany for client meetings.
- Why this job: Make a measurable impact in a fast-paced environment while building lasting relationships.
- Qualifications: Fluent in Dutch with experience in customer-facing roles, ideally in SaaS or fleet management.
The predicted salary is between 60000 - 80000 £ per year.
Job Description - Dutch - Associate Enterprise Customer Success Manager (Automotive Saa S) (04D4R)
At Percepta, we bring first class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Contract Type
Full Time, Permanent, Remote (1 2 days per month onsite only)
Working Hours
37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)
Are you a dynamic communicator with a passion for Customer Success?
Do you thrive in fast paced environments where your ability to build relationships and drive solutions makes a measurable impact?
We are on the lookout for an
Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our
Dutch speaking Enterprise Customers . The role offers flexible working with minimal office attendance and occasional travel to Germany for on site customer meetings.
What You'll Be Doing
- Manage and optimize the post sale customer journey from onboarding to renewal.
- Deliver training, support, and strategic insights that drive solution adoption.
- Collaborate across internal teams to champion the voice of the customer.
- Analyse customer usage data to improve outcomes and reduce churn.
- Lead regular business reviews and manage renewals and contract extensions.
- Upsell/cross sell software and services to boost client ROI and satisfaction.
What You Bring to the Role
- Dutch written and verbal language skills to professional C1 level.
- Experience in software implementations with a focus on fleet telematics or fleet management software.
- Experience working with dealers or commercial fleet customers in a sales or service capacity (preferred but not required).
- Mid level experience in a customer facing role (ideally in Saa S or telematics/fleet tech).
- Strong account management skills, including managing complex accounts with multiple clients or stakeholders.
- Excellent communication, problem solving, and project management skills.
- Strong commercial mindset with a talent for building lasting relationships.
- Experience with Salesforce or similar CRM tools.
- Self starter who thrives in a fast paced, ever evolving environment.
- High emotional intelligence and adaptability.
- A team player with mentoring capabilities and a drive for success.
What You Can Expect
- 25 days annual leave to start, increasing by 1 day on the anniversary of start date for the first 5 years - potential maximum of 30 days annual leave plus bank holidays.
- Life assurance 4 annual salary.
- Contributory pension scheme.
- Private medical insurance.
- Comprehensive travel insurance for you and family in line with scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Programme (EAP).
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS) in Basildon employer: Percepta LLC
Percepta LLC is an excellent employer that values its IT Support Services Technicians by providing a supportive work culture in Glasgow, where teamwork and collaboration are at the forefront. Employees benefit from a structured path to permanent employment, comprehensive training opportunities, and a commitment to professional growth, all while enjoying a balanced 40-hour work week in a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS) in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Percepta LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Percepta LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS) in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Percepta LLC:Your cover letter is your chance to shine! Tell us why you want to work at Percepta LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Percepta LLC!
How to prepare for a job interview at Percepta LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
